At a Glance
- Tasks: Engage and support a vibrant workplace community while driving local initiatives.
- Company: Join a globally recognised American banking and financial services organisation.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Embrace a people-first culture with excellent career growth potential.
- Why this job: Be part of a dynamic team making a real impact in employee satisfaction.
- Qualifications: Customer service experience and strong interpersonal skills are essential.
The predicted salary is between 28000 - 29000 £ per year.
We’re looking for an experienced Community Manager to join our outstanding Rapport team in central Manchester. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global‑alignment project while delivering an exceptional, hotel‑inspired service experience to all key stakeholders. You’ll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member.
In this role, you’ll be a vital presence on‑site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day‑to‑day challenges that arise.
Type of contract: Full‑time, Permanent
Hours: 40 per week (Monday‑Friday; on a shift rota basis between 8 AM – 5:30 PM)
Benefits:
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Driving local engagement and increasing staff satisfaction through on‑site initiatives.
- Being the on‑site presence of Facilities, Hospitality, and Concierge services across all floors.
- Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders.
- Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client’s time.
- Providing a “one stop shop” for all on floor‑related issues, all hospitality and concierge services, managing a high‑volume workload.
- Ensuring the correct H&S procedures are followed and documented.
- Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs).
- Display excellent personal presentation and interpersonal skills.
- Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow.
- Be creative. Ability to think outside the box and present innovative ideas and solutions.
- Demonstrate confidence when dealing with complaints/issues.
- Be calm and decisive under pressure, while also being confident and have discretion and diplomacy.
- Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines).
About us: Rapport Guest Services is a multi‑award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Community Manager - Manchester employer: Chartwells Independent
Join Rapport Guest Services in the heart of Manchester, where we prioritise a people-first culture and exceptional service standards. As a Community Manager, you'll enjoy a collaborative work environment with ample opportunities for personal and professional growth, alongside benefits like exclusive discounts, wellness programmes, and a contributory pension scheme. Our commitment to inclusion and community support ensures that you will thrive in a rewarding role that makes a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager - Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Chartwells Independent. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Community Manager - Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Chartwells Independent.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Chartwells Independent's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Chartwells Independent
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Chartwells Independent.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Chartwells Independent will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Chartwells Independent employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
