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- Tasks: Lead a passionate team to deliver exceptional dining experiences at Wimbledon.
- Company: Join Levy, part of Compass Group, a leader in hospitality.
- Benefits: Enjoy a competitive salary, bonuses, healthcare, and 23 days' leave plus bank holidays.
- Why this job: Be part of an iconic venue and create unforgettable moments for members and guests.
- Qualifications: Experience in high-end dining, strong leadership, and excellent communication skills required.
- Other info: Flexible hours, professional development, and a supportive, inclusive workplace await you.
The predicted salary is between 34000 - 46000 £ per year.
We are looking for an experienced Maitre'D/Duty Manager with a love of delivering high-end guest experiences to join the passionate hospitality team at The All-England Lawn Tennis Club (AELTC) Wimbledon. AELTC is one of the world’s most iconic sporting locations serving as a private Members Club during 50 weeks of the year and then, for two weeks, hosting The Championships – the world’s premier grass court tennis tournament.
As the Maitre’D/Duty Manager, you will play a pivotal role in ensuring that guests enjoy flawless dining experiences from overseeing restaurant operations and managing reservations, to working closely with our culinary team, and leading our service team to deliver unparalleled hospitality within a world class sporting environment!
The Role:- Setting the standard for exceptional hospitality, ensuring each member and guest receives personalised attention and impeccable service.
- Leading, supporting, and empowering the waiting team including training and guidance.
- Cultivating strong relationships with members, anticipating their needs and addressing any concerns or special requests with professionalism and efficiency.
- Efficiently managing reservations, orchestrating seating arrangements and accommodating member requests seamlessly using reservation management software.
- Overseeing restaurant floor operations during service hours, ensuring smooth service flow, timely seating, and swift resolution of any issues that may arise.
- Liaising with kitchen staff to facilitate the timely preparation and delivery of food orders, communicating guest preferences and any menu adjustments effectively.
- Handling administrative tasks efficiently, including staff scheduling, inventory management, and financial reconciliation, ensuring accuracy and compliance at all times.
- Proven experience in a similar Duty Manager role within a high-end restaurant or private members club.
- Exceptional leadership abilities with a talent for motivating and inspiring a team.
- Outstanding interpersonal and communication skills, with a focus on building rapport with members and their guests.
- Proficiency in reservation management software and basic computer literacy.
- Extensive knowledge of food and beverage, including expertise in wine pairing.
- Meticulous attention to detail and a dedication to delivering flawless service.
- Ability to thrive in a fast-paced environment and remain composed under pressure.
- Flexibility to work evenings, weekends, and holidays as needed.
- Competitive salary + bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences, and shape the future of hospitality.
Maitre\'D - Members Dining | AELTC Wimbledon NEW Levy Posted today £41,000 per year London Operations employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maitre\'D - Members Dining | AELTC Wimbledon NEW Levy Posted today £41,000 per year London Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at high-end venues. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for delivering exceptional guest experiences shine through. Share stories that highlight your leadership skills and how you've handled challenges in the past.
✨Tip Number 3
Research the venue! Familiarise yourself with AELTC's values and their approach to hospitality. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Levy and ready to contribute to creating unforgettable experiences.
We think you need these skills to ace Maitre\'D - Members Dining | AELTC Wimbledon NEW Levy Posted today £41,000 per year London Operations
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for high-end guest experiences shine through. Share specific examples of how you've delivered exceptional service in the past – it’ll show us you’re the right fit for our team!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience as a Maitre'D or Duty Manager. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality come through! We’re all about building relationships, so a friendly tone can make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Chartwells Independent
✨Know Your Venue
Before the interview, do your homework on AELTC and Levy. Familiarise yourself with their values, mission, and the unique dining experiences they offer. This will help you demonstrate your passion for high-end hospitality and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Maitre'D/Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've motivated and inspired your team, handled conflicts, or improved service quality. Highlighting these skills will show that you're ready to take charge in a fast-paced environment.
✨Master the Menu
Brush up on your food and beverage knowledge, especially wine pairings, as this is crucial for the role. Be prepared to discuss how you would handle guest preferences and dietary restrictions. Showing your expertise will impress the interviewers and demonstrate your commitment to delivering flawless service.
✨Practice Reservation Management Scenarios
Since you'll be managing reservations and seating arrangements, think through potential scenarios you might face. Practice how you would handle overbookings or special requests. Being able to articulate your problem-solving approach will showcase your readiness for the role and your ability to maintain smooth operations.