At a Glance
- Tasks: Lead a dynamic team in delivering exceptional hospitality at the National Theatre's bars and cafes.
- Company: Join the National Theatre's innovative food and drink partnership with Levy UK&I and KERB.
- Benefits: Enjoy generous holiday, discounts, free meals, and complimentary theatre tickets.
- Other info: Flexible hours with opportunities for career progression and personal development.
- Why this job: Be part of a vibrant environment where your leadership can shine and impact customer experiences.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for customer service.
The predicted salary is between 32450 - 32450 £ per year.
Location: National Theatre
Reporting to: Supervisors, Duty Managers.
World Class Hospitality
National Theatre Food & Drink is a unique partnership between the National Theatre, Levy UK&I and KERB. Together we are creating a dynamic food and drink destination embedded within the heart of the NT’s operations, ensuring all public-facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture.
Responsibility
- Overseeing your section and staff in your department.
- Ensuring all equipment, fixtures and fittings are in efficient working order and well presented, and to report to department management when this is not the case.
- Ensuring stock rotation is taking place and your team are confident in this process, while also completing the monthly stock takes.
- Support the team in your section with customer / equipment / process issues etc.
- Follow the See, Care, Share guidelines.
- Always staying vigilant to security matters.
- Lead by example in appearance, approach, and professionalism and train where needed.
- Ensure your section is aware of any promotions, events, bespoke requests within the NT.
- Pre-empt customers’ needs and provide a tailored level of customer service, always aiming to exceed expectations.
- Supporting your section to ensure all HSE, compliance, statutory regulations and legal requirements are met.
- Undertake any training and professional development as determined by your managers.
- Ensure wastage is recorded correctly.
- Ensure any accidents, incidents and near misses are recorded and reported to the departmental management team.
- To ensure the opening and closing procedures of your section are adhered to.
- Carry out daily briefings to your section.
- Adhere to all Compass / Levy policies and procedures.
- Any other duties that are reasonably required of you.
Personality
- Experience of working in a similar role and ready to hit the ground running.
- Excellent communication skills.
- Ability to work under pressure while maintaining a professional and personable approach.
- Excellent customer service skills.
- Having and creating clear processes to ensure deadlines are met and control processes are always in place.
- Awareness of COSHH.
- Knowledge of EPOS and procurement systems (Desirable).
- Flexible – you will be required to work evenings, weekends, and bank holidays.
- Excellent, confident communication skills are essential.
- You must be an approachable and welcoming person and take initiatives to ensure your customers are having the best possible experience.
- The ability to work under pressure whilst maintaining a professional approach and always providing an efficient and effective service.
- You will be a highly enthusiastic and motivated team player who can demonstrate a genuine passion in creating and providing first class customer service alongside your colleagues.
- You should have a positive and flexible approach to work and be able to adapt very quickly to new information and procedures.
- A smart, well-groomed appearance is essential (basic items of uniform will be provided).
Benefits
- Careers Pathway – a supported progression of your role through a specially designed pathway, offering training, access to enhanced resources and work experience.
- Perks at Work – access to savings and discounts for everyday shopping and experiences.
- COA – Community Online Academy is a free wellbeing resource where you can join interactive recorded classes (kids and adults) with top instructors and trainers.
- Generous holiday allowance with the option to purchase additional leave.
- Private Pension scheme.
- 24/7 Employee Assistance Programme.
- Medicash Healthcare and Life Assurance.
- Long Service Rewards.
- 15% discount on all outlets with the National Theatre, with a 25% discount in the Bookshop.
- Kerb Card - 20% discount on drinks and 50% discount on food at Seven Dials Market.
- Complimentary tickets to shows at the National Theatre (subject to availability).
- O2 – last minute ticket offers where you can purchase tickets for O2 shows in the Levy box (subject to availability).
- Onsite parking – parking is available at a discounted rate of £4 per day.
- Refer A Friend Bonus.
- Free meal at work.
Team Leader | Theatre, Bars & Cafes NEW Levy Posted today £32,450 per year London Operations employer: Chartwells Independent
At the National Theatre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions creativity and collaboration. As a Team Leader in our Theatre, Bars & Cafes, you will benefit from a clear career pathway, generous holiday allowances, and unique perks such as complimentary show tickets and discounts at our venues. Join us in delivering world-class hospitality while enjoying a supportive environment that fosters personal and professional growth in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader | Theatre, Bars & Cafes NEW Levy Posted today £32,450 per year London Operations
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader | Theatre, Bars & Cafes NEW Levy Posted today £32,450 per year London Operations
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
