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- Tasks: Lead a vibrant team to deliver exceptional hospitality at The Understudy bar.
- Company: Join Levy and KERB at the iconic National Theatre.
- Benefits: Competitive salary, career progression, and a fun work environment.
- Why this job: Be part of a creative team in a lively cultural venue.
- Qualifications: Experience in hospitality and strong leadership skills required.
- Other info: Flexible hours with opportunities for growth and recognition.
The predicted salary is between 25800 - 31000 £ per year.
The partnership between Levy and KERB brings an exciting new dynamic to the food & drink offering at the National Theatre. Levy, being a market-leader in premium hospitality operations and KERB being independent street-food pioneers have joined forces to create a fresh, vibrant hospitality proposition that blends top-tier service, independent food culture and sustainability in one of the city’s most iconic cultural venues.
The role will be based at The Understudy, a riverside bar and street-food hub within National Theatre. The Understudy is a go-to spot for locals, theatre-goers and visitors alike, celebrated for its independent food traders, craft drinks selection, laid-back yet lively riverside terrace and commitment to sustainability.
This Team Leader role is a great opportunity for someone who is passionate about delivering high-quality hospitality, thrives in a creative environment, and wants to be part of a team providing a distinctive food & drink destination within the heart of a major London cultural institution.
PurposeAs a Team Leader, you will use your skills to maintain a high standard of quality work. This role is a floor-based role and you’ll be responsible for overseeing the delivery of operations and act as the first point of contact for Customer Service Advisors (CSA) if they need assistance. You will provide highly visible leadership front of house, greeting and engaging with customers. As Team Leader you will lead, supervise, motivate and support to coordinate CSA’s, ensuring delivery of a world class hospitality experience to all patrons of The Understudy. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Responsibilities- Bring world-class hospitality to life across the vibrant Understudy bar.
- Inspire and lead teams to deliver outstanding coffee, cocktails, and customer experiences.
- Take ownership of stock management — from ordering to deliveries and end-of-period counts.
- Run engaging team briefings that set the tone for smooth, successful service.
- Motivate and support your team, creating a fun, positive, and proactive workplace culture.
- Champion exceptional guest service, handling feedback with confidence and care.
- Act as a trusted key holder, keeping operations running safely and efficiently.
- Uphold the highest standards of Food Hygiene and Health & Safety at all times.
- Experience working in a similar role in a high volume venue.
- Previous experience supervising frontline teams within a similar environment.
- Good communication skills with a focus on great Customer Service.
- Team player and can-do attitude.
- Flexible – you will be required to work evenings, weekends, and holidays.
Team Leader - Bars | National Theatre NEW Levy Posted today £30,882 per year Southbank, London [...] employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Bars | National Theatre NEW Levy Posted today £30,882 per year Southbank, London [...]
✨Tip Number 1
Get to know the venue! Before your interview, visit The Understudy and soak up the atmosphere. Chat with staff and customers to understand what makes it special. This will help you show genuine interest and enthusiasm during your conversation.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you’ve motivated a team or handled a tricky situation. Be ready to share these stories in your interview to demonstrate your ability to lead and inspire.
✨Tip Number 3
Show off your customer service chops! Prepare to discuss how you’ve gone above and beyond for customers in previous roles. Highlighting your commitment to exceptional service will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Team Leader - Bars | National Theatre NEW Levy Posted today £30,882 per year Southbank, London [...]
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love delivering great customer experiences and what makes you excited about working at The Understudy.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Team Leader role. We’re looking for examples of your leadership skills and any previous roles in high-volume venues. Customising your CV can really make you stand out!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific stories about your past experiences and how they relate to the responsibilities of the role. Keep it friendly and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant team!
How to prepare for a job interview at Chartwells Independent
✨Know Your Venue
Before the interview, make sure you research The Understudy and its unique offerings. Familiarise yourself with their food and drink selections, as well as their commitment to sustainability. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you foster a positive workplace culture and ensure high-quality service.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for a customer or resolved a complaint effectively. This will illustrate your ability to champion exceptional guest service, which is crucial for this role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how Levy and KERB plan to innovate at The Understudy. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
