At a Glance
- Tasks: Lead the delivery of exceptional hospitality at one of Europe's largest venues.
- Company: Excel London, a vibrant venue hosting 400 events annually.
- Benefits: Competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Inclusive workplace with great career development opportunities.
- Why this job: Join a dynamic team and make a real impact in event operations.
- Qualifications: Experience in food service and strong leadership skills required.
The predicted salary is between 46310 - 46310 € per year.
We're looking for a dedicated Senior Conference & Events Operations Manager to help lead the day-to-day delivery of catering services at Excel London - one of Europe’s largest and most successful venues, hosting some 400 events per year!
The Role
- Playing a leading role in the delivery of first-rate hospitality offering across conferences and events.
- Alongside the Operations Manager, assist with the development and leadership of your team within Excel London.
- Inspiring your team to deliver exceptional service to our clients and guests.
- Facilitating day to day clients and hospitality operations, ensuring that we are meeting expectations and consistently ‘Winning One Customer at a Time’.
- Reviewing performance of hospitality for conferences and events and ensure delivery of departmental financial targets.
What we're looking for
- Experience in a demanding food environment including retail, stand catering, and conferences and banqueting.
- Experience of working with a client group P&L understanding.
- Ability to lead others.
- Excellent written and verbal communication skills.
- Able to influence and operate at all stakeholder levels.
What you'll get in return
- Competitive salary with bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Senior C&E Operations Manager - Excel London employer: Chartwells Independent
Excel London is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With competitive salaries, comprehensive benefits including healthcare and generous annual leave, as well as opportunities for ongoing training and career advancement, we foster an environment where our team can thrive while delivering outstanding service at one of Europe's premier event venues.
StudySmarter Expert Advice🤫
We think this is how you could land Senior C&E Operations Manager - Excel London
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, especially those who work at Excel London or similar venues. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to hospitality and event management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! Bring along examples of past events you've managed or catered for. Visuals or testimonials can really impress and demonstrate your ability to deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior C&E Operations Manager - Excel London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior C&E Operations Manager role. Highlight your experience in demanding food environments and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how you can inspire a team. Be sure to mention specific experiences that demonstrate your ability to deliver exceptional service.
Showcase Your Communication Skills:Since excellent written and verbal communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Chartwells Independent
✨Know Your Venue
Before the interview, do your homework on Excel London. Familiarise yourself with its history, the types of events it hosts, and its catering services. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Senior C&E Operations Manager, you'll need to inspire your team. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your ability to motivate others and deliver exceptional service.
✨Understand Financial Targets
Brush up on your P&L understanding. Be ready to discuss how you've managed budgets or financial targets in previous roles. This will demonstrate your capability to contribute to the department's financial success.
✨Practice Your Communication Skills
Excellent communication is key for this role. Prepare to discuss how you've effectively communicated with clients and stakeholders at all levels. Consider role-playing common interview questions with a friend to refine your responses.
