At a Glance
- Tasks: Support IT and AV needs, ensuring exceptional service for clients.
- Company: Join a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal development and community support.
- Why this job: Be part of a dynamic team in a Fortune Global 500 company.
- Qualifications: Experience in a similar role and a passion for technology.
The predicted salary is between 28750 - 28750 £ per year.
We are seeking an AV & LTS Senior Coordinator to join our Rapport team, based in one of our client’s sites near Fenchurch Street station. This role involves supporting IT and AV equipment needs for our clients while ensuring service excellence. You will be part of the UK & Ireland Technology Services team, focused on providing IT services to the Client’s workforce. Our Client is a Fortune Global 500 company, where excellence and creativity are the norm every single day.
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 8 AM to 5 PM with occasional overtime and travel as needed)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Meet and greet customers, providing exceptional service.
- Build strong relationships within the team and across departments.
- Support the asset management process using the designated platforms.
- Issue and manage IT equipment, ensuring accurate records are maintained.
- Assist with walk‑up user requests and IT queries.
- Provide AV equipment setup and troubleshooting support.
- Contribute to process improvements and maintain documentation.
- Support events and meeting spaces, ensuring smooth AV operations.
- Manage AV administration, including reporting and liaising with teams.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Have previous experience in a similar role.
- Be passionate about technology.
- Have strong verbal and written communication skills.
- Be reliable, professional, and approachable.
- Be adaptable to changing work requirements.
- Take responsibility and demonstrate trustworthiness.
- Be proactive in personal development.
- Thrive in a collaborative and diverse environment.
- Be positive about change and new challenges.
About us: Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Senior AV and LTS Senior Coordinator in London employer: Chartwells Independent
Rapport Guest Services is an exceptional employer, offering a vibrant work culture that prioritises inclusion and employee wellbeing. Located near Fenchurch Street, this role provides access to a wealth of learning and development opportunities, alongside attractive benefits such as exclusive discounts, a contributory pension scheme, and a commitment to community engagement. Join a team that celebrates excellence and fosters personal and professional growth in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior AV and LTS Senior Coordinator in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Chartwells Independent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Chartwells Independent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Chartwells Independent!
✨Direct Apply to Chartwells Independent
Let's not forget to apply directly through the Chartwells Independent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior AV and LTS Senior Coordinator in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Chartwells Independent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Chartwells Independent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Chartwells Independent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
