At a Glance
- Tasks: Supervise restaurant operations, ensuring excellent service and high standards.
- Company: Join Vacherin, a diverse and fun-loving hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, healthcare support, and social events.
- Other info: Opportunities for career growth and a positive working environment.
- Why this job: Be part of an award-winning team while making it home for dinner.
- Qualifications: Experience in hospitality, strong leadership, and customer service skills required.
The predicted salary is between 31756 - 31756 £ per year.
At Vacherin, we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award‑winning hospitality team — and still make it home for dinner? We are looking for a Restaurant Supervisor to join our team in London.
Location: London, EC2V 7EL
Rate of Pay: £31,756.68 per annum plus a 10% performance‑related bonus
Working Pattern: Monday – Friday, 40 hours per week, 7:30am – 16:00pm, overtime paid at a premium of 1.5
Key Responsibilities
- Operations & Service Delivery
- Supervise the day-to-day restaurant and hospitality operations to ensure smooth and efficient service.
- Lead by example in delivering excellent customer service and maintaining high standards of presentation.
- Ensure all food and beverages are prepared, presented, and served to company and client standards.
- Coordinate daily service requirements, staffing levels, and operational priorities.
- Monitor service quality and take corrective action where necessary to maintain standards.
- Assist with hospitality events, meetings, conferences, and special functions if required.
- Ensure service areas, dining rooms, and hospitality spaces are prepared and presented to a high standard.
- Team Leadership
- Supervise, motivate, and support catering and hospitality staff.
- Provide training, coaching, and guidance to team members.
- Conduct daily briefings and communicate operational requirements effectively.
- Monitor staff performance and contribute to performance reviews.
- Ensure adequate staffing levels are maintained throughout service periods.
- Promote teamwork and maintain a positive working environment.
- Customer Service
- Build and maintain positive relationships with clients, customers, and colleagues.
- Handle customer enquiries, requests, and complaints professionally and efficiently.
- Ensure all customers receive a friendly, welcoming, and knowledgeable service.
- Promote a customer‑focused culture throughout the team.
- Financial & Stock Control
- Assist with stock ordering, stock rotation, and inventory management.
- Participate in monthly stock takes and maintain accurate records.
- Monitor waste levels and implement measures to improve efficiency and reduce costs.
- Support the Retail Manager in achieving budgetary and financial targets.
- Health, Safety & Compliance
- Ensure compliance with all company policies and statutory regulations, including Food Safety, HACCP, COSHH, Health & Safety legislation, and Allergen Management.
- Conduct regular checks to maintain high standards of cleanliness and hygiene.
- Report maintenance issues, equipment faults, and health and safety concerns promptly.
- Ensure all team members wear the correct uniform and personal protective equipment where required.
- Administrative Responsibilities
- Complete daily operational records and reports accurately.
- Maintain attendance, training, and compliance records.
- Assist with scheduling and rota planning as directed by management.
- Occasional Responsibilities
- Attend company meetings and training sessions as required.
- Support other catering locations or departments when operationally necessary.
- Assist with special events, hospitality functions, and client visits.
- Undertake additional duties consistent with the level and responsibilities of the role.
Our ideal candidate will have
- Previous experience in a catering, hospitality, or restaurant supervisory role.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Good understanding of food safety and health & safety requirements.
- Ability to work independently and as part of a team.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Restaurant Supervisor Monday - Friday NEW Vacherin Posted today £31,756.70 per year London Catering employer: Chartwells Independent
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Restaurant Supervisor in London, you'll enjoy a supportive environment that prioritises personal development, offers competitive benefits, and promotes a healthy work-life balance with Monday to Friday hours. Join us to be part of an award-winning hospitality team that not only celebrates diversity but also invests in your growth and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor Monday - Friday NEW Vacherin Posted today £31,756.70 per year London Catering
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Supervisor Monday - Friday NEW Vacherin Posted today £31,756.70 per year London Catering
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
