At a Glance
- Tasks: Lead a dynamic reception team and ensure exceptional client service every day.
- Company: Join Rapport, a multi-award-winning guest services company with a people-first culture.
- Benefits: Enjoy daily meals, travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal and professional growth in a supportive environment.
- Why this job: Be part of an exciting team in the financial sector and make a real impact.
- Qualifications: Positive attitude, strong communication skills, and a passion for customer service.
The predicted salary is between 28066 - 30000 £ per year.
We are recruiting a Reception Supervisor to be part of the Rapport team, based at our client's office in Baker Street. You will be part of an exciting, diverse team that supports one of our clients in the financial sector, where excellence and passion are the norm every single day.
Support and assist the Deputy and Guest Service Manager by ensuring that all the needs of the client are met and exceeded in a professional and friendly manner. Support, manage and motivate the Reception team. This role comes with fantastic additional benefits of complimentary daily breakfast, lunch and refreshments in the restaurants while on duty.
Type of contract: Full‑time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)
Salary: £37,000
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Reception Operations: Oversee daily operations, ensuring consistent adherence to procedures, service levels, and policies such as uniform and clear desk standards.
- Team Leadership & Development: Support the Deputy and Guest Service Manager with staffing and business needs while leading team communication, training, onboarding, monthly 1:1s, and appraisals.
- Client Care & Communication: Professionally manage client enquiries across all channels, stay informed on updates, and ensure clear, accurate communication with clients, vendors, and internal teams.
- Administrative & Shift Duties: Handle reception tasks, maintain inboxes, meet deadlines, manage shift handovers, and ensure all actions are carried out with confidentiality and attention to detail.
- Workplace & Safety Management: Maintain a tidy and functional reception area, report and follow up on maintenance or safety issues, and collaborate closely with the security team.
- Compliance & Presentation: Uphold professional presentation standards, ensure policy and SOP compliance, assist with access control and bookings, and always maintain confidentiality.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
Rapport Guest Services is a multi‑award‑winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Reception Supervisor NEW Rapport Posted today £37,000 per year London Reception/Concierge employer: Chartwells Independent
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of London, where you can thrive both personally and professionally. With a strong commitment to employee wellbeing, we provide fantastic benefits including complimentary meals, wellness programmes, and extensive learning opportunities, all while fostering a supportive environment that celebrates excellence and community involvement. Join us at our Baker Street location and be part of a diverse team dedicated to delivering outstanding service in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor NEW Rapport Posted today £37,000 per year London Reception/Concierge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartwells Independent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartwells Independent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception Supervisor NEW Rapport Posted today £37,000 per year London Reception/Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartwells Independent:Your cover letter is your chance to shine! Tell us why you want to work at Chartwells Independent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartwells Independent!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
