At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences.
- Company: Join Vacherin, a diverse and award-winning hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, and a range of wellbeing perks.
- Other info: Flexible working hours with opportunities for career growth and social events.
- Why this job: Make an impact in a prestigious banking environment while enjoying work-life balance.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award-winning hospitality team - and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Reception Manager/Concierge Monday - Friday NEW Vacherin £40,170 per year London Catering employer: Chartwells Independent
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Reception Manager/Concierge in the heart of London, you'll enjoy a competitive salary, comprehensive benefits, and ample opportunities for personal development, all while being part of an award-winning hospitality team that prioritises exceptional service and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager/Concierge Monday - Friday NEW Vacherin £40,170 per year London Catering
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Vacherin. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Vacherin's values and culture. Show us how your passion for food and service aligns with our mission. We love it when candidates come in with ideas on how to enhance guest experiences!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Think about examples from your past roles that demonstrate your leadership and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Reception Manager/Concierge Monday - Friday NEW Vacherin £40,170 per year London Catering
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for food, drink, and service shine through. We want to see that you genuinely care about creating exceptional experiences for guests!
Tailor Your CV:Make sure your CV highlights your relevant experience in concierge or hospitality management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Professional Yet Personable:While we appreciate professionalism, we also value individuality. Don’t hesitate to let your personality come through in your application – we’re all about celebrating diversity and uniqueness!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Before the interview, make sure you’re familiar with Vacherin’s values and the specifics of the Reception Manager/Concierge role. Research their approach to hospitality and think about how your experience aligns with their commitment to exceptional service.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your previous experiences managing teams. Prepare examples that highlight your ability to inspire and motivate others, especially in high-pressure situations. This will demonstrate your fit for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific scenarios from your past where you successfully resolved issues or improved service standards, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team culture, opportunities for professional development, or how Vacherin measures success in this role. This shows your genuine interest in the position and the company.
