At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences.
- Company: Join Vacherin, a diverse and award-winning hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, and a range of wellbeing perks.
- Other info: Flexible working hours with opportunities for career growth and social events.
- Why this job: Make an impact in a prestigious banking firm while enjoying work-life balance.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award-winning hospitality team - and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Reception Manager/Concierge Monday - Friday in London employer: Chartwells Independent
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and teamwork thrives. As a Reception Manager/Concierge in the heart of London, you'll enjoy a rewarding role within an award-winning hospitality team, with opportunities for personal development and a comprehensive benefits package that prioritises your wellbeing and work-life balance. Join us to not only excel in your career but also to be part of a community that values fun, support, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager/Concierge Monday - Friday in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Vacherin. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for service and food shine through. Be yourself and share stories that highlight your experience and love for the industry.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in past roles, especially in high-pressure environments. Vacherin values problem-solving skills, so be ready to impress with your examples.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Reception Manager/Concierge Monday - Friday in London
Some tips for your application 🫡
Show Your Passion:Let your love for food, drink, and service shine through in your application. We want to see that you're genuinely excited about joining our award-winning hospitality team!
Tailor Your CV:Make sure your CV highlights your experience in concierge or front-of-house roles. We’re looking for strong leadership and guest service skills, so don’t be shy about showcasing those!
Be Professional Yet Personal:While we appreciate professionalism, we also value individuality. Don’t hesitate to let your personality come through in your cover letter – we want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Culture
Before your interview, take some time to research Vacherin's values and culture. They celebrate diversity and individuality, so think about how your own experiences align with their ethos. Be ready to share examples of how you've contributed to a positive team environment in previous roles.
✨Showcase Your Service Excellence
As a Reception Manager/Concierge, exceptional service is key. Prepare specific examples of how you've gone above and beyond for guests or clients in the past. Highlight your problem-solving skills and how you handle complaints with professionalism and discretion.
✨Demonstrate Leadership Skills
Vacherin is looking for someone who can lead and inspire a team. Think about times when you've successfully managed a team or project. Be ready to discuss your leadership style and how you motivate others to achieve service excellence.
✨Familiarise Yourself with Tools
Since the role involves managing bookings via Condeco and using Microsoft Office, brush up on these tools before the interview. If you have experience with similar systems, be sure to mention it. Showing that you're tech-savvy will give you an edge!
