At a Glance
- Tasks: Lead and mentor a dynamic operations team while enhancing client experiences.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Opportunities for UK and international travel, plus a commitment to inclusion.
- Why this job: Make a real impact in a role that values innovation and personal growth.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
We are very excited to be recruiting an Operations Manager to join the Rapport Strategy Team. This role will have the opportunity to visit and work from some of the most amazing and innovative client offices in the UK. As an addition to our strong operations team, you will lead, mentor and coach a number of varied Rapport contracts. As an Operations Manager, you will lead account retention and contract growth within your team and the overall business, including generating innovations that enhance and maintain a seamless and personal guest journey. You will work with peer managers to ensure our teams provide personalised and intuitive services to our clients and their guests. Taking personal ownership and responsibility for the standards of service delivered to our clients and their business is a crucial part of this role. Excellent reporting and account management disciplines are to be maintained at all times.
Contract type: Full-time, permanent
Hours: 40 per week (Monday-Friday)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Developing effective working relationships with all account Clients, acting as the Head Office contact or ‘trusted partner’ for all areas of client interaction.
- Recruiting, coaching, guiding and mentoring Rapport’s leaders to ensure that they are of the highest possible calibre and trained accordingly.
- Assisting where appropriate in producing regular service reports to deliver accurate trading and cost analysis, communicating our results to the senior management team.
- Driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team.
- Managing negotiations, tensions, change and/or disagreements, with a focus to achieve ‘win-win’ outcomes, and build positive relationships.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
The successful candidate has a true passion for a culture based on people and service. You are forward-thinking and innovative with business strategies, with the ability to lead and positively influence the business and client stakeholders. You have effectively managed large teams and played a vital part in employee welfare initiatives. You will ideally have extensive hospitality industry experience, which may include luxury hotels and/or leading airline businesses. Regular UK and some international travel may be required.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Operations Manager NEW Rapport Posted today Competitive London employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager NEW Rapport Posted today Competitive London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager NEW Rapport Posted today Competitive London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
