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- Tasks: Lead multi-site operations and deliver exceptional food-led services.
- Company: Join a dynamic team at a leading service provider in the Defence sector.
- Benefits: Competitive salary, company car, attractive benefits, and pension contributions.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in service delivery and strong people management skills required.
- Other info: Exciting career growth opportunities in a collaborative leadership team.
The predicted salary is between 43200 - 72000 £ per year.
An opportunity has arisen for a talented Operations Director to join us in ESS where you will play a key role within the leadership team, and our shared commitments.
- Competitive Salary
- Attractive benefits package
- Excellent development opportunities
- Pension contribution
As an Operations Director you will be responsible for multi-site delivery of a wide range of food-led Soft FM services, and managing client and stakeholder relationships whilst ensuring contractual compliance and adherence to company policies. You will drive and review business performance and growth and nurture a service-led culture within which your large team deliver their best to our clients and customers every day. You will work closely with a wide stakeholder group to deliver collaborative, winning solutions in an exciting Defence environment. You will drive value, be innovative and strive for service excellence.
Develop and deliver strong leadership to your team of General Managers and support them in their development and performance through growth. Exercise tight control of your P&L, with experience of when and where to make the right interventions and appropriately manage all risks and opportunities. Collaborate with our regional HRBP to develop and execute a strong people strategy across your region. You will be coaching and developing people to grow as individuals and within teams, raising levels of employee engagement as well as building a rich and talented succession plan.
Champion the development and execution of a first-rate food and retail services ensuring high satisfaction rates from those who use our services, listen to the voice of our customers and work with our brand and other subject matter experts, generating innovative new offerings. Grow and maintain strong, collaborative and enduring relationships with our senior client base. Ensure consistency and exceptional service is delivered across all our service streams to all our customers every day, placing service excellence at the heart of everything we do.
Cohesively form a key part of the Regional Senior Leadership Team, working collaboratively and supportively with your Business Director as well as other Operations Directors and SMEs to ensure achievement of shared objectives.
Who you are:
- You will be ambitious and keen to grow your career. Success in this role will help you achieve your life goals.
- Excellent understanding, and appreciation of what is entailed to successfully deliver Soft FM support services. Previous experience of delivering food-led support services will be very useful, but we believe this role will appeal to a wide range of more senior professionals used to building on the strength of people and logistics to deliver a customer and client-led suite of services.
- Previous experience in a broadly similar service delivery sector. A military background might be of some advantage, and this role will suit someone with first class experience of, and a commitment to, delivering first class support services.
- Strong influencing, coaching and people development skills.
- Tactical nous, the ability to plan appropriately and the capability to execute plans to time, budget and resulting in desired outcomes.
- Experience of leading and managing large and complex teams over multiple geographical locations to deliver first class results.
- A self-starter. Excited about food, service and people and has their finger on the pulse of what is current and trending.
- Strong record of winning leadership.
- Able to build positive, collaborative relationships quickly with colleagues and clients.
- Able to drive change with effective project and stakeholder management skills.
- Excellent written and verbal communication skills.
- Proactive, pragmatic, and commercial approach.
Operations Director in London employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interview panel.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience in managing multi-site operations and delivering food-led services. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for service excellence and your ability to lead large teams. Let us know why you’re the perfect fit for our team at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Share specific examples of how you've driven business performance and nurtured a service-led culture. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. We can’t wait to hear from you!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of Operations Director and the specific responsibilities it entails. Familiarise yourself with the company’s values, mission, and recent projects, especially in food-led Soft FM services. This will help you demonstrate your genuine interest and how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experiences, particularly in managing large teams across multiple locations. Use specific examples to illustrate how you've driven performance, nurtured talent, and fostered a service-led culture. This is your chance to shine a light on your coaching and influencing skills!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and tactical nous. Think about potential challenges you might face in this role and how you would address them. Prepare scenarios where you successfully managed risks or implemented innovative solutions, as this will showcase your strategic thinking.
✨Engage with Stakeholder Management
Since building strong relationships is key in this role, be ready to discuss your approach to stakeholder management. Share examples of how you've collaborated with clients and internal teams to achieve shared objectives. Highlight your communication skills and how you ensure exceptional service delivery.
