At a Glance
- Tasks: Welcome guests, manage meeting rooms, and provide exceptional service in a vibrant environment.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, pension scheme, and endless learning opportunities.
- Other info: Flexible hours and a chance to grow your career in a dynamic setting.
- Why this job: Be part of a diverse team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 27185 - 27185 £ per year.
We are seeking a Meeting & Host Coordinator to become part of the Rapport team. Come join us at the first and one of the oldest skyscrapers in the city of London. As part of the 2.2 acres estate, the team have a chance to learn from our wider teams and clients, to develop their skills and knowledge within different industries, as well as broadening their understanding of front of house services.
As one of the longest running Rapport contracts, the team successfully run two ground floor receptions for two buildings, with around 80 different clients. No day or visitor is ever the same, from healthcare professionals to diners for our restaurant, the team meet and greet people from all walks of life, giving them a chance to truly shine to visitors from all around the world. We are a team of five, consisting of a manager, one senior front of house coordinator and three front of house coordinators. We are a diverse group of individuals who take pride in being ourselves and delivering exceptional service to our guests by upholding our Rapport values.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday, with a shift rota basis between 7 AM - 7 PM however, core hours are usually 8 AM – 6 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, discounts for retail units!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Stand and actively greet all guests and visitors in the lobby and reception areas, ensuring awareness and maintaining eye contact at all times.
- Welcome internal and external clients warmly, using appropriate greetings and addressing them by name where possible.
- Provide a professional first impression as a Meeting & Host coordinator, ensuring all visitors feel acknowledged and valued upon arrival.
- Escort guests to meeting rooms, assisting with coats, luggage, and personal requirements where needed.
- Proactively manage enquiries in person, by phone, or email in a timely and professional manner.
- Maintain strong awareness of building facilities to direct and advise guests effectively.
- Report any maintenance issues to the service desk with regards to meeting rooms or general maintenance.
- Deliver messages and provide basic administrative support such as photocopying when required.
- Manage meeting room bookings, time prioritisation, and adjustments, including over-running meetings and hospitality coordination.
- Coordinate meeting room set-ups based on requirements (e.g., theatre or conference styles).
- Provide basic AV/VC support, including troubleshooting internet connectivity and escalating issues to our IT team.
- Offer refreshments to visitors as appropriate (if applicable).
- Conduct regular (hourly) inspections of meeting rooms to ensure cleanliness, readiness, and compliance with booking requirements.
- Maintain accurate tracking of daily meeting usage and no-shows using Excel templates.
- Ensure external meetings are prioritised appropriately, particularly client and senior stakeholder meetings.
- Manage updates to meeting room allocations and communicate changes promptly to the reception team and team leader.
- Inform reception of incoming external visitors where required and assist them with check-in (via tablet).
- Thank and politely farewell visitors, ensuring they are directed appropriately upon departure.
- Assist guests with local attractions and have sound knowledge of the local area.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Be flexible and highly adaptable.
- Be a team player.
- Be a fast learner with strong initiative and passion for hospitality.
- Have excellent communication skills.
- Be competent with IT systems and MS Office.
- Have basic hospitality and catering experience.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Meeting & Host Coordinator NEW Rapport Posted today £34,836 per year London Reception/Concierge employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & Host Coordinator NEW Rapport Posted today £34,836 per year London Reception/Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting & Host Coordinator NEW Rapport Posted today £34,836 per year London Reception/Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
