At a Glance
- Tasks: Lead retail staffing and ensure top-notch guest experiences at Tottenham Hotspur.
- Company: Join the dynamic team at Tottenham Hotspur, a leader in sports hospitality.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Be part of an exciting journey with a renowned football club!
- Why this job: Make a real impact on team culture and guest satisfaction in a vibrant environment.
- Qualifications: Strong leadership skills and experience in retail or hospitality management.
The predicted salary is between 30000 - 40000 £ per year.
Constellation is the flexible workforce division of Levy and Compass, using innovative solutions and technology to empower our people to make the guest experiences at our venues memorable.
The Role
As Lead Retail Consultant, you will play a pivotal leadership role within Tottenham and Constellation, setting the standard for operational excellence across the hospitality areas, through supplying the right people with the right skills in the right places. Your leadership will directly influence team engagement, service quality, and client satisfaction, while driving measurable improvements in efficiency and performance. You will be the Ambassador of culture. This is a role with genuine autonomy and influence, offering the opportunity to shape strategy, strengthen partnerships, and make a lasting impact on both business results and the experience of the people you lead.
Scope of Responsibility
- You will lead delivery of Retail staffing across the venue, including managing all people within the department and building relationships with trainers and resourcing.
- You will be responsible for the end-to-end workforce solution across the hospitality areas.
- Ensuring all Retail areas are fully staffed on all match days as well as all non-matchdays and C+E, including all bookings for visitor attractions.
- Ensuring a minimum level of consistency across all Retail areas on matchdays as agreed with the people lead for the venue.
- Help to create a recruitment strategy for all frontline roles and managers across the Retail areas.
- Be involved in the recruitment process and take a lead on ensuring targets are hit and actively support where necessary.
- Be part of the payroll check process and help define the process.
- Support departmental reporting process and ensure reporting deadlines are met.
- Plan and lead the retail check-in process.
- Support all variable ER processes that do not require HR assistance and be responsible for all follow-up processes.
- Coaching and mentoring 1 direct report.
- Ensure high client satisfaction and report on retention of staff by area.
- In charge of ensuring Recruitment ads are posted and up to date.
- Complete safety walks for the department – 1 a week (52 a year).
- Connect with the Constellation HR team to oversee localised ER issues for variable staff.
- Attend Retail and 3rd Party Events / Matchday meetings as required.
- Attend operational meetings with the Head of People at the stadium.
- Report on consistency for agreed areas.
Working Pattern
Five days out of seven, including evenings, weekends.
Lead retail staffing Consultant at Tottenham Hotspur in London employer: Chartwells Independent
At Tottenham Hotspur, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and teamwork thrive. As a Lead Retail Staffing Consultant, you will enjoy the autonomy to shape strategies that enhance guest experiences while benefiting from a culture that prioritises employee growth and engagement. With competitive benefits and opportunities to make a tangible impact in a world-renowned venue, joining our team means being part of something truly special.
StudySmarter Expert Advice🤫
We think this is how you could land Lead retail staffing Consultant at Tottenham Hotspur in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience and how it aligns with their needs. Use specific examples that highlight your leadership and operational excellence.
✨Tip Number 3
Be proactive! If you see a role that excites you, apply through our website and follow up with a friendly email. Express your enthusiasm for the position and mention how you can contribute to their team culture.
✨Tip Number 4
Prepare for interviews by researching the company and its values. Understand their approach to guest experiences and think about how you can enhance that. Tailor your responses to show you’re the perfect fit for their team!
We think you need these skills to ace Lead retail staffing Consultant at Tottenham Hotspur in London
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your leadership experience. We want to see how you've influenced team engagement and service quality in previous roles. Use specific examples that demonstrate your ability to drive performance and create a positive culture.
Tailor Your Application:Don’t just send a generic CV and cover letter! We’re looking for candidates who understand the unique challenges of retail staffing in a hospitality environment. Make sure to tailor your application to reflect how your skills and experiences align with the role at Tottenham Hotspur.
Be Data-Driven:Since this role involves reporting and measurable improvements, include any relevant metrics or achievements in your application. We love numbers that show how you’ve improved efficiency or client satisfaction in past positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter and contributing to an amazing guest experience!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Make sure you understand the role of a Lead Retail Consultant and how it fits within Tottenham Hotspur and Constellation. Familiarise yourself with their values, mission, and the specific challenges they face in retail staffing. This will help you demonstrate your genuine interest and show that you're the right fit for the team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved operational efficiency. Highlight your ability to engage and motivate staff, as well as how you've handled challenges in a fast-paced environment. This is crucial for a role that directly influences team engagement and service quality.
✨Be Ready to Discuss Strategy
Think about how you would approach creating a recruitment strategy for frontline roles and managers. Be prepared to discuss your ideas on how to ensure all retail areas are fully staffed and how to maintain consistency across matchdays. This shows that you can think strategically and are ready to take on the responsibilities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Ask about the current challenges they face in retail staffing or how they measure success in this position. This not only demonstrates your enthusiasm but also gives you valuable insights into what they’re looking for in a candidate.
