At a Glance
- Tasks: Lead operations for matchdays and events, ensuring top-notch guest experiences.
- Company: Join Levy, a leader in hospitality at iconic venues like Twickenham.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a passionate team creating unforgettable experiences in sports and hospitality.
- Qualifications: Leadership experience in high-volume venues and a passion for team development.
The predicted salary is between 31500 - 38500 £ per year.
Head of Operations - Harlequins FC, Twickenham | Full-Time / Permanent
£45,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for a confident Head of Operations to support the General Manager in taking day-to-day accountability for food, beverage and guest experience at The Stoop, ensuring standards reflect Harlequins’ identity, the energy of rugby matchdays and Levy’s ambition for iconic venues.
This is a visible, hands-on leadership role requiring structure, pace, commercial discipline and the ability to align Levy teams, Harlequins stakeholders, internal support teams, third-party partners, suppliers and agency teams.
Success will be measured through service consistency, guest feedback, spend per head, margin protection, compliance and the creation of a high-performing team culture.
We are Levy
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London, we bring experiences to life with passion and precision.
Our mission is to succeed the right way.
From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
- Head of Operations - The role
- Lead all operational delivery across matchdays, hospitality, retail, conferences, events and partner activations, ensuring exceptional guest experiences.
- Turn business objectives into clear, data-driven operational plans with measurable outcomes and continuous improvement.
- Oversee venue readiness, including staffing, stock, logistics, compliance, food safety, health & safety, and service excellence.
- Coordinate internal teams, suppliers, agency staff and partners to deliver seamless operations across every touchpoint.
- Champion a fan-first culture, using guest feedback and industry trends to enhance service, innovation and venue performance.
- Build strong relationships with clients, stakeholders and partners to deliver successful matchday and non-matchday events.
- Recruit, lead and develop high-performing teams, creating an engaged culture focused on accountability, teamwork and excellence.
- Drive commercial success by optimising labour, costs, revenue, profitability and guest spend across all business streams.
- Use operational and financial insights to improve planning, performance, efficiency and post-event reviews.
- Ensure the highest standards of food quality, cleanliness, compliance, licensing and health & safety while supporting innovation and future venue development.
What we're looking for
- Leadership experience within stadiums, arenas, large venues, or high‑volume hospitality.
- Strong presence and confidence when engaging with senior stakeholders, clients, and partners.
- Passionate about people, team development, and building a positive culture.
- Strong commercial acumen.
- Energy, charisma, and confidence.
- The ability to switch seamlessly between leadership and hands‑on teamwork.
- A structured, organised, and adaptable approach.
- A calm nature and ability to work under pressure with resilience in the face of unexpected challenges.
- What you'll get in return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why join us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences ? and shape the future of hospitality.
#J-18808-Ljbffr
Head of Operations - Harlequins RFC NEW Levy Posted today £45,000 per year London Operations employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - Harlequins RFC NEW Levy Posted today £45,000 per year London Operations
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Operations - Harlequins RFC NEW Levy Posted today £45,000 per year London Operations
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
