At a Glance
- Tasks: Lead digital transformation and create exceptional customer experiences in workplace dining.
- Company: Premium brand redefining dining with a focus on innovation and technology.
- Benefits: Pension scheme, healthcare perks, travel discounts, cinema deals, and wellness classes.
- Other info: Empower teams and enhance customer engagement in a dynamic, collaborative environment.
- Why this job: Shape the future of digital dining and drive innovation across multiple locations.
- Qualifications: 3-5 years in digital/marketing with leadership experience and a passion for food.
The predicted salary is between 60000 - 80000 £ per year.
Are you a digital innovator with a passion for food, tech, and creating exceptional customer experiences? This is your opportunity to lead digital transformation for a premium brand that's redefining workplace dining across the region. We are seeking a Head of Digital (contract based) to champion digital strategy across our flagship locations. From app-based ordering and loyalty schemes to cutting-edge marketing campaigns, you'll play a key role in shaping the digital future of our business.
You'll bring together technology, marketing, and operations to enhance customer engagement and drive innovation. You'll be the go-to expert on our platforms, ensuring our digital tools are not just working—but winning. Your mission? Make every digital touchpoint seamless, smart, and seriously engaging!
What you'll be doing:
- Leading digital operations and marketing across multiple sites and countries
- Drive innovation by strategically mapping customer journeys, gathering feedback from clients, guests and internal teams
- Creating targeted campaigns to boost loyalty, engagement, and sales
- Collaborating with site teams, clients, and stakeholders to deliver best-in-class digital experiences
- Training and empowering teams to make the most of our digital platforms
- Analyse data to understand trends, using insights to drive smarter decision making and continuous improvement
What we're looking for:
- 3–5 years in digital/marketing, with leadership experience
- A creative thinker who thrives on driving change and innovation
- A confident communicator and strategic planner with a love for food and service
Benefits:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Head of Digital in London employer: Chartwells Independent
Join a forward-thinking company that champions digital innovation in the food and tech sectors, offering a vibrant work culture where creativity and collaboration thrive. As the Head of Digital, you'll benefit from extensive career growth opportunities, a contributory pension scheme, and exclusive discounts on travel and groceries, all while leading transformative projects that enhance customer experiences across our flagship locations. With a focus on employee well-being, enjoy wellness classes and a supportive environment that empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Show off your digital prowess! Create a personal website or portfolio showcasing your past projects and successes. This is your chance to demonstrate how you can drive innovation and enhance customer experiences.
✨Tip Number 3
Prepare for interviews by researching the company’s digital presence. We want to see you come in with ideas on how to elevate their digital strategy. Tailor your pitch to show how you can make every digital touchpoint seamless and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Head of Digital in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for digital innovation and the food industry right from the start. Use your cover letter to share why you’re excited about this role and how your experience aligns with our mission to redefine workplace dining.
Tailor Your CV:Make sure your CV highlights relevant experience in digital marketing and leadership. We want to see how you've driven change and innovation in previous roles, so don’t hold back on those achievements!
Be Data-Driven:Since we love using insights to drive decisions, include examples of how you've analysed data to improve customer engagement or boost sales. Show us that you can turn numbers into actionable strategies!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead our digital transformation!
How to prepare for a job interview at Chartwells Independent
✨Know Your Digital Stuff
Make sure you’re up to speed with the latest digital trends, especially in food tech. Brush up on app-based ordering systems and loyalty schemes, as these will be key topics during your interview.
✨Showcase Your Creativity
Prepare examples of innovative campaigns you've led or contributed to. Think about how you can creatively enhance customer engagement and drive loyalty—this is what they’re looking for!
✨Understand Customer Journeys
Be ready to discuss how you’ve mapped customer journeys in the past. They want someone who can gather feedback and use it to improve digital experiences, so have some insights and strategies at the ready.
✨Communicate Confidently
As a leader, your communication skills are crucial. Practice articulating your ideas clearly and confidently, especially when discussing how you would collaborate with teams and stakeholders to deliver exceptional digital experiences.
