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- Tasks: Lead a vibrant front-of-house team across multiple sites, ensuring top-notch guest satisfaction.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Why this job: Make a real impact in a dynamic environment where no two days are the same.
- Qualifications: Strong leadership skills and a passion for exceptional guest experiences.
- Other info: Be part of a supportive team that values inclusion and personal growth.
The predicted salary is between 39000 - 65000 £ per year.
Join a dynamic team as a Guest Services Manager where no two days are alike, and growth, collaboration, and excellence are at the heart of everything we do. This role offers the opportunity to work across 7 vibrant reception areas spread over 4 impressive buildings, with regular rotation to keep each day fresh and engaging.
This role involves leading a mid-size front‑of‑house team across multiple sites, with a strong emphasis on service excellence, team culture, and client satisfaction. The position requires an individual who can take ownership of people management, operational delivery, and client engagement. The role is both strategic and hands‑on, requiring balance between day‑to‑day operations and long‑term service improvements.
Type of contract: Full‑time, Permanent
Hours: 40 per week (Monday–Friday; 7 AM – 6 PM, with flexibility according to business needs)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Lead a multi‑site front‑of‑house team, ensuring high levels of performance, professionalism, and guest satisfaction.
- Deliver regular coaching, feedback, and performance reviews to promote accountability and service excellence.
- Manage HR processes including recruitment, onboarding, recognition, and adherence to company policy and employment law.
- Act on client and guest feedback to drive continuous improvement and introduce innovative solutions.
- Prepare and present quarterly operational reports, providing insight and data to support strategic planning and budget decisions.
- Represent the team in client meetings, providing operational expertise and building strong stakeholder relationships.
- Ensure service delivery meets agreed SLAs and client expectations consistently across all sites.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Strong leadership and people management skills with proven ability to build positive, high‑performing teams.
- Resilient and adaptable, with experience leading from the front.
- Excellent communication and interpersonal skills, with confidence in client‑facing roles.
- Proactive problem‑solver who can balance operational demands with strategic thinking.
- Detail‑oriented with strong organisational and reporting skills.
- Committed to fostering a culture of accountability, professionalism, and continuous improvement.
- Knowledgeable in HR processes, employment law, and best practice in people management.
- Passionate about delivering exceptional guest experiences and exceeding client expectations.
- Some technical knowledge is preferred.
- Good knowledge of excel preferred.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Guest Services Manager NEW Rapport Posted today £52,000 per year London Management employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager NEW Rapport Posted today £52,000 per year London Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Rapport. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their mission. Practise common interview questions and be ready to showcase your leadership skills and guest service passion.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your enthusiasm shine through. Rapport values a positive culture, so being genuine and approachable can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team and contributing to our culture of excellence.
We think you need these skills to ace Guest Services Manager NEW Rapport Posted today £52,000 per year London Management
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for guest services and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Guest Services Manager role. Highlight your leadership experience and any specific achievements that align with our values at Rapport. This shows us you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon and make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service delivery. Be ready to discuss how you can foster a positive team culture.
✨Prepare for Client-Facing Scenarios
Since this role involves client engagement, think about how you would handle various client scenarios. Practice articulating your approach to problem-solving and maintaining professionalism under pressure. This will demonstrate your readiness for the client-facing aspects of the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the company's approach to continuous improvement, or how they measure guest satisfaction. This shows that you're not just interested in the job, but also in contributing to the company's success.
