Guest Service Ambassador in London

We are excited to be recruiting a Guest Services Ambassador for an exciting new Rapport client based in Central London .

This is a fantastic opportunity to join a brand-new operation and be part of creating an exceptional guest experience from the very beginning. As one of the faces of the business, you’ll provide a warm, professional and personalised welcome to every guest, ensuring their experience is seamless from the moment they arrive.

You’ll work as part of a brilliant team, building strong relationships with colleagues, clients and guests while always looking for those little opportunities to go above and beyond.

Type of contract: Full‑time, Permanent
Hours: 40 hours per week (Monday–Friday, shift rota between 7am and 7pm)
Salary: £34,000 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!

• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.

• Health Matters: Access wellness programmes, an Employee Assistance Programme and digital GP services.

• Thrive Personally & Professionally: Unlock learning and development opportunities to support your career.

• Celebrate Excellence: Shine a spotlight on outstanding colleagues through our WOW Awards.

• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about.

What you’ll be doing

• Provide a warm, professional and personalised welcome to all guests and visitors.

• Manage guest arrivals, enquiries and requests, ensuring every interaction is handled with care and attention.

• Build genuine relationships with guests, colleagues and key stakeholders.

• Take ownership of the guest journey and look for opportunities to make every experience memorable.

• Support the smooth day-to-day running of the reception and front‑of‑house areas.

• Ensure reception and guest‑facing spaces are always presented to an exceptional standard.

• Work closely with your colleagues to share information and provide a seamless service.

• Respond confidently to changing priorities and guest requests throughout the day.

• Look for new and creative ways to continually improve the guest experience.

• Support wider team activities, meetings and events when required.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.

• Ideally have experience within a corporate reception, luxury hotel, premium airline or another high‑end customer service environment.

• Have a genuine passion for people and delivering exceptional service.

• Be warm, engaging and confident, with the ability to build rapport naturally.

• Be proactive and enjoy taking ownership rather than waiting to be asked.

• Have excellent communication and interpersonal skills.

• Be organised with great attention to detail.

• Be comfortable working in a busy environment where priorities can change throughout the day.

• Bring personality, energy and a positive can‑do attitude to the team.

• Enjoy finding those small personal touches that can turn great service into a memorable experience.

• Be committed to learning, developing and growing your career.

About us

Rapport Guest Services is a multi‑award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.

Find out more about Rapport and our values on our website.

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