At a Glance
- Tasks: Deliver exceptional customer service and support clients and visitors with a friendly approach.
- Company: Join the award-winning Rapport Guest Services team, part of Compass Group UK&I.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal and professional growth in a supportive environment.
- Why this job: Be the welcoming face of our business and make a real impact on guest experiences.
- Qualifications: Customer-focused, organised multitasker with strong communication skills.
The predicted salary is between 34165 - 34165 £ per year.
Are you passionate about delivering exceptional customer service? Join us as our Guest Experience Host with our team of three and be the welcoming face of our business for clients, partners, and employees.
Type of contract: Full-time, Permanent
Hours: 42.5 per week (Monday - Friday, shift rota basis between 7:30 AM – 6 PM)
Salary: £34,165 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Responsible for delivering excellent customer service to all clients and visitors.
- Ensure that, when necessary, refreshments are made available to clients.
- Lending a helping hand where required, ensuring that staff satisfaction is met through making teas, coffees, and providing any adhoc assistance.
- Assisting the company with administrative support including photocopying, scanning, printing, and binding documents, booking taxis and couriers, collecting, and distributing parcels.
- Manage meeting room reservations ensuring all enquiries are processed accurately (Book meeting rooms / videoconference / audioconference and catering when requested).
- Assist in organising different types of events by setting up breakfast/lunches and dinners.
- Answering all incoming calls and emails promptly.
- Take full ownership of the reception and all associated areas, making sure they are always kept in the best possible order, liaising with cleaners, facilities, security, and other departments as deemed necessary.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be confident and customer‑focused, delivering outstanding service with a friendly, engaging approach.
- Be a highly organised multitasker with strong organisational skills with the ability to juggle tasks efficiently.
- Be reliable and punctual who is consistently dependable with a strong sense of responsibility.
- Be a clear communicator who has confident verbal and written communication across all levels.
- Be a team‑oriented collaborator who works well with others and contributes positively to team culture.
- Have a professional telephone manner.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Guest Experience Host NEW Rapport Posted today £34,165 per year London Reception/Concierge employer: Chartwells Independent
At Rapport Guest Services, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. As a Guest Experience Host in London, you will enjoy competitive benefits including exclusive discounts, a contributory pension scheme, and access to wellness programmes, all while working in a supportive team environment that celebrates excellence and encourages personal growth. Join us to make a meaningful impact while thriving in your career!
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host NEW Rapport Posted today £34,165 per year London Reception/Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Rapport's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for our team!
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, consider role-playing common scenarios with a friend. We want to see how you handle different situations with a friendly and engaging approach.
✨Tip Number 3
Be prepared to showcase your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks efficiently. We love organised multitaskers who can keep everything running smoothly!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Rapport. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Experience Host NEW Rapport Posted today £34,165 per year London Reception/Concierge
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for clients in the past – we love to see that kind of dedication!
Be Organised and Clear:As a Guest Experience Host, you'll need to juggle multiple tasks. Make sure your application reflects your organisational skills. Use clear headings and bullet points to make it easy for us to read and understand your experience.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match our values and the job description. Highlight how you embody our Rapport values and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Chartwells Independent
✨Know Your Customer Service Inside Out
Since the role is all about delivering exceptional customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a client. This will show your passion and commitment to providing top-notch service.
✨Showcase Your Organisational Skills
As a Guest Experience Host, you'll need to juggle multiple tasks. Prepare to discuss how you manage your time and prioritise tasks effectively. Bring along examples of how you've successfully handled busy situations in the past, whether it's managing meeting room bookings or coordinating events.
✨Emphasise Teamwork and Collaboration
This role requires a team-oriented mindset. Be ready to share stories that highlight your ability to work well with others. Discuss how you contribute positively to team culture and how you’ve supported colleagues in achieving common goals.
✨Practice Your Communication Skills
Clear communication is key in this position. Before the interview, practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend to ensure you come across as professional and approachable.
