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- Tasks: Welcome guests and manage reception across multiple vibrant locations.
- Company: Join a multi-award-winning team dedicated to exceptional service.
- Benefits: Enjoy travel discounts, wellness programmes, and a contributory pension scheme.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the face of the business and create memorable experiences every day.
- Qualifications: Experience in front-of-house roles and a passion for guest service.
The predicted salary is between 33364 - 33364 £ per year.
Join a dynamic team where no two days are alike, and growth, collaboration, and excellence are at the heart of everything we do. This role offers the opportunity to work across 7 vibrant reception areas spread over 4 impressive buildings, with regular rotation to keep each day fresh and engaging.
As the welcoming face of the business, you will create exceptional first impressions and build instant rapport with everyone who walks through the door. This is a standing role, ideal for someone who enjoys being on their feet, staying active, and thriving in a fast‑paced, people‑focused environment. You’ll be part of a professional and passionate team dedicated to delivering outstanding service and memorable experiences for guests, clients, and colleagues alike.
Type of contract: Full‑time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 6 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Providing office, reception, and floor management cover to several locations across Canary Wharf.
- Welcoming, meeting, greeting, and registering guests at the main reception.
- Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally.
- Handling all external and internal calls in a professional and timely manner.
- Reporting of all facility‑related issues, including health and safety, and following company service and H&S standards at all times.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have previous experience in front‑of‑house within a luxury hotel, premium airlines, or a corporate business environment.
- Have passion to deliver excellent guest service in everything that they do.
- Be adaptable and flexible, creative and proactive, organised and detail‑oriented, process‑driven, and resourceful with a can‑do attitude.
- Have excellent time management and communication skills (verbal and written).
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
- Have the ability to work independently and as part of a large team.
- Display excellent personal presentation and interpersonal skills.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Front of House Receptionist NEW Rapport Posted today £33,364 per year London Reception/Concierge employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Receptionist NEW Rapport Posted today £33,364 per year London Reception/Concierge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rapport and their values. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your people skills! Since this role is all about creating exceptional first impressions, think of some scenarios where you can demonstrate your ability to build rapport quickly. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Dress to impress! As the welcoming face of the business, your personal presentation matters. Choose an outfit that reflects professionalism and aligns with the company culture. Confidence starts with looking the part!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Front of House Receptionist NEW Rapport Posted today £33,364 per year London Reception/Concierge
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. Mention any previous roles in front-of-house or customer service that align with what we’re looking for at Rapport.
Show Off Your Skills: We love candidates who can demonstrate their skills in communication and guest service. Use specific examples from your past experiences to illustrate how you’ve excelled in similar situations.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their dynamic team.
✨Showcase Your People Skills
As a Front of House Receptionist, your ability to build rapport is crucial. Prepare examples from your past experiences where you've successfully engaged with guests or clients. Highlight your friendly and proactive approach to handling requests, as this aligns perfectly with what they’re looking for.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure to dress professionally and present yourself well. This reflects your understanding of the importance of personal presentation in creating a welcoming environment for guests.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult guests or managing multiple requests at once. Think through these scenarios beforehand and practice your responses to demonstrate your problem-solving skills and adaptability.