At a Glance
- Tasks: Provide top-notch service to guests and manage front-of-house operations.
- Company: Join Rapport, a multi-award-winning guest services company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal and professional growth in a dynamic workplace.
- Why this job: Be part of a vibrant team and make a real impact in a prestigious environment.
- Qualifications: Customer service experience and a passion for delivering exceptional service.
The predicted salary is between 33700 - 33700 £ per year.
We have a wonderful opportunity for a Front of House Coordinator to join our vibrant and dynamic team of 2 at one of Rapport's prestigious client sites in the City of London. The Rapport team covers 11 buildings in this prestigious site, with companies in our buildings ranging from investment banks and law firms to high tech companies.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM with flexibility as per business needs)
Salary: £33,700 per annum
Benefits:
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities:
- Providing the highest level of service and care to all of our client's employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting.
- Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile.
- Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately) and communicating all updates to your team members.
- Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Communicating to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email.
- Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed.
- Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalated as necessary to your Superior.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Ideally have at least one year of customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment).
- Be enthusiastic with integrity, a can-do attitude, and great attention to detail. Possess passion about delivering great service and taking responsibility for the contribution to the team.
- Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
About us: Rapport Guest Services is a multi‐award‐winning company, delivering front‐ and back‐of‐house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‐first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Front of House Coordinator NEW Rapport Posted today £33,700 per year London Reception/Concierge employer: Chartwells Independent
At Rapport, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. As a Front of House Coordinator in the heart of London, you'll enjoy competitive benefits including exclusive discounts, wellness programmes, and a contributory pension scheme, all while working in a dynamic team dedicated to delivering outstanding service. With endless opportunities for professional development and a commitment to celebrating excellence, Rapport is the perfect place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Coordinator NEW Rapport Posted today £33,700 per year London Reception/Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Rapport and their values. This way, you can show how you align with their mission and demonstrate that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how it relates to the Front of House Coordinator role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional to reflect the high standards of service that Rapport is known for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Coordinator NEW Rapport Posted today £33,700 per year London Reception/Concierge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values at Rapport.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service. We’re looking for someone who can deliver excellent guest service, so share specific examples of how you've done this in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate attention to detail, so make sure your spelling and grammar are spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our vibrant team!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Inside Out
Before your interview, take some time to research Rapport and its values. Understand their commitment to exceptional service and how they operate across various client sites. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your ability to thrive in a front-of-house environment.
✨Practice Your Communication Skills
Effective communication is key in this role. During the interview, focus on speaking clearly and confidently. You might even want to practice common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts better and make a great impression.
✨Emphasise Teamwork and Collaboration
Rapport values a strong team dynamic, so be prepared to discuss how you've worked well with others in the past. Share examples of how you’ve contributed to a team’s success and how you handle feedback. This will show that you can work harmoniously within their vibrant team.
