At a Glance
- Tasks: Deliver exceptional service to guests and maintain a welcoming environment at our prestigious client site.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible hours and a commitment to inclusion and wellbeing.
- Why this job: Be part of a dynamic team and make a real impact in a vibrant setting.
- Qualifications: Customer service experience and a passion for delivering great service.
The predicted salary is between 33700 - 33700 £ per year.
We have a wonderful opportunity to join our vibrant and dynamic team of 2 at one of Rapport's prestigious client sites in the City of London. The Rapport team covers 11 buildings in this prestigious site, with companies ranging from investment banks and law firms to high tech companies.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM with flexibility as per business needs)
Salary: £33,700 per annum
Benefits:
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Providing the highest level of service and care to all of our client’s employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting.
- Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile.
- Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately) and communicating all updates to your team members.
- Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Communicating to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email.
- Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed.
- Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalated as necessary to your Superior.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Ideally have at least one year of customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment).
- Be enthusiastic with integrity, a can-do attitude, and great attention to detail.
- Possess passion about delivering great service and taking responsibility for the contribution to the team.
- Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
About us:
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Front of House Coordinator in London employer: Chartwells Independent
Rapport Guest Services is an exceptional employer, offering a vibrant work culture in the heart of the City of London. With a strong focus on employee wellbeing, we provide comprehensive benefits including wellness programmes, a contributory pension scheme, and opportunities for personal and professional growth. Join our dynamic team where your contributions are celebrated, and you can make a meaningful impact while enjoying exclusive discounts and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Coordinator in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Rapport and their values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a guest or client. Be ready to share these stories during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional for your interview. It shows you take the opportunity seriously and are ready to represent Rapport's high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Front of House Coordinator in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you align with our values at Rapport.
Tailor Your Experience:Make sure to highlight any relevant customer service experience you have, especially in front-of-house roles. We love seeing how your past experiences can contribute to our vibrant team!
Be Clear and Concise:Keep your written communication clear and to the point. We appreciate attention to detail, so make sure your application is free from typos and clearly outlines your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Rapport!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and the type of clients they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Front of House Coordinator, your ability to provide excellent service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your enthusiasm and attention to detail, as these traits align perfectly with what Rapport is looking for.
✨Practice Your Communication
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or in front of a mirror to ensure you convey your ideas well, both verbally and in writing.
✨Demonstrate Team Spirit
Rapport values collaboration and teamwork. Be ready to discuss how you've worked successfully in a team environment in the past. Share specific instances where you listened to others, took instructions, and contributed positively to group tasks.
