At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences.
- Company: Join Vacherin, a diverse and fun-loving hospitality team.
- Benefits: Enjoy competitive pay, personal development, and a great wellbeing strategy.
- Other info: Flexible hours, regular social events, and excellent career growth opportunities.
- Why this job: Be part of an award-winning team in a prestigious banking environment.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award-winning hospitality team - and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Front Desk Concierge Manager – Luxury Banking Experience in London employer: Chartwells Independent
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and teamwork thrives. As a Front Desk Concierge Manager in the heart of London, you will not only lead a dedicated team in delivering exceptional service within a prestigious banking environment but also benefit from extensive personal development opportunities, a comprehensive wellbeing strategy, and a supportive community that values your contributions. Join us to enjoy a fulfilling career that balances professional growth with a rewarding work-life harmony.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Concierge Manager – Luxury Banking Experience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and banking sectors. Attend industry events or join relevant online groups to meet people who can help you land that Front Desk Concierge Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for service shine through. Share stories about how you've gone above and beyond for guests in previous roles – it’ll make you memorable!
✨Tip Number 3
Research the company culture! Vacherin values diversity and individuality, so be sure to highlight how your unique experiences align with their ethos during interviews. It shows you’re not just looking for any job, but the right fit.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our award-winning team at Vacherin.
We think you need these skills to ace Front Desk Concierge Manager – Luxury Banking Experience in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality and service shine through. We want to see that you genuinely care about creating exceptional experiences for guests, so share any relevant stories or experiences that highlight this.
Tailor Your CV:Make sure your CV is tailored to the role of Front Desk Concierge Manager. Highlight your leadership skills and any experience in high-end environments. We love seeing how your background aligns with our values and the specific requirements of the job.
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We’re all about individuality at Vacherin, so let us get to know the real you through your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Before the interview, make sure you research Vacherin and their values. Understand their commitment to diversity and individuality, and think about how your own experiences align with this. Being able to discuss specific examples of how you've contributed to a positive team culture will impress them.
✨Showcase Your Leadership Skills
As a Front Desk Concierge Manager, you'll need to demonstrate strong leadership. Prepare to share stories about how you've successfully managed teams in the past, especially in high-pressure environments. Highlight your ability to inspire and motivate others, as well as how you've handled escalations or complaints with professionalism.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing multiple requests at once. Practice your responses to these scenarios, focusing on your problem-solving skills and how you maintain service excellence under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, how they measure success in the role, or what opportunities there are for personal development. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
