At a Glance
- Tasks: Lead the floor team, ensuring top-notch service and guest satisfaction.
- Company: Join Nettle at The Conduit, a vibrant restaurant in London.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Be a key player in creating memorable dining experiences for guests.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 38000 - 40000 £ per year.
Location: Nettle at The Conduit
Reporting to: Restaurant Manager
Working Closely With: Restaurant Manager & General Manager
Salary: £38,000 - £40,000 + Tronc and excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
The Floor Manager is responsible for leading service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience. This is a hands‑on role, acting as the operational lead during service — managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.
Responsibilities
- Service Leadership & Floor Ownership
- Take full ownership of the floor during service, ensuring smooth and efficient operations
- Lead and direct the team, managing pace, priorities and service flow
- Be visible on the floor, engaging with guests and supporting the team
- Ensure all areas are service‑ready and maintained throughout the shift
- Guest Experience & Standards
- Deliver a consistently high standard of guest experience
- Build strong relationships with members and guests, recognising preferences
- Proactively manage guest feedback and resolve issues effectively
- Ensure service standards are maintained and improved throughout service
- Team Leadership & Support
- Lead and support front‑of‑house team members during shifts
- Run pre‑service briefings and communicate key information clearly
- Provide real‑time coaching and feedback during service
- Support the development of Supervisors and junior team members
- Act as a key link between the team and management
- Operations & Coordination
- Ensure all service areas are organised, stocked and ready
- Maintain coordination between front‑of‑house, kitchen and bar teams
- Support opening and closing procedures
- Ensure adherence to SOPs, checklists and company standards
- Assist with rota execution and team deployment during shifts
- Commercial & Operational Awareness
- Support efficient labour deployment during service
- Drive upselling and revenue opportunities through the team
- Assist with stock control (linen, glassware, crockery, etc.)
- Support accurate cash handling and end‑of‑day procedures
- Compliance & Standards
- Ensure compliance with health & safety, food hygiene and licensing regulations
- Maintain high standards of cleanliness and organisation
- Ensure correct use of systems (POS, reservations, scheduling tools)
- Report maintenance or operational issues promptly
- Collaboration & Culture
- Work closely with Assistant Restaurant Manager and Restaurant Manager
- Support cross‑functional collaboration across kitchen, bar and FOH
- Contribute to a positive, inclusive and high‑performing team culture
- Represent the values of Birchwood, The Conduit and Levy
Qualifications
- Skills & Experience
- Experience in a supervisory or floor management role
- Strong understanding of restaurant service and operations
- Confident leading a team in a fast‑paced environment
- Excellent communication and organisational skills
- Passion for hospitality and guest experience
- Key Competencies
- Confident and decisive leader
- Strong organisational and multitasking skills
- Calm and solutions‑focused under pressure
- Highly present and engaged on the floor
- Positive, proactive and team‑oriented
Benefits
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, birthday off, and holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: enhanced maternity, paternity and adoption leave; 2 additional days after returning from maternity leave; day off for baby's first birthday
- Perks & discounts: shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: pension scheme, life assurance, preferred rates on salary finance products
- Development opportunities: professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
We are a proud equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Floor Manager | Nettle - The Conduit NEW Levy Posted today £40,000 per year London Operations employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager | Nettle - The Conduit NEW Levy Posted today £40,000 per year London Operations
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager | Nettle - The Conduit NEW Levy Posted today £40,000 per year London Operations
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
