At a Glance
- Tasks: Welcome VIP guests and manage Fine Dining reservations in a dynamic corporate setting.
- Company: Join a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a food allowance!
- Other info: Opportunities for personal and professional growth in a supportive environment.
- Why this job: Combine hospitality and administration while making memorable experiences for guests.
- Qualifications: Experience in hospitality or guest relations with strong organisational skills.
The predicted salary is between 36015 - 36015 £ per year.
We are seeking a polished, professional, and highly organised Fine Dining Ambassador to join our hospitality team within a prestigious corporate environment. This is a dynamic front-of-house role that combines exceptional guest service with a strong administrative focus, ensuring the seamless operation of our Fine Dining and VIP client areas.
As the first point of contact for visitors and senior stakeholders, you will create a welcoming and memorable experience while supporting the day-to-day coordination of bookings, meeting preparations, reporting, and client enquiries. The successful candidate will thrive in a fast-paced corporate setting, demonstrate outstanding attention to detail, and take pride in delivering service excellence to VIP guests and internal clients alike.
This role is ideal for someone who enjoys balancing hospitality and relationship-building with administrative responsibilities and maintaining high standards across client-facing spaces.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM – 10 PM)
Salary: £36,015 per annum
Main responsibilities:
- Welcome and host VIP visitors and corporate guests.
- Manage Fine Dining reservations and events.
- Coordinate reservations preparations and last-minute client requests.
- Maintain a clear and up-to-date booking calendar and inbox, providing administrative support and booking confirmations.
- Respond to guest inquiries swiftly and knowledgeably, acting as a key point of contact.
- Coordinate closely with the catering team to ensure timely service of food and drinks.
- Liaise with building management, security, and service providers.
- Maintain an exceptional client experience and professional environment at all times.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be personable, confident, and proactive, with experience in hospitality, corporate reception, guest relations, or workplace services.
- Possess strong organisational skills, excellent communication, and the ability to manage multiple priorities while delivering outstanding customer service.
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer offering meaningful roles for individuals with additional needs.
Fine Dining Ambassador in London employer: Chartwells Independent
At Rapport Guest Services, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. As a Fine Dining Ambassador in a prestigious corporate environment, you will enjoy competitive benefits such as exclusive discounts, wellness programmes, and extensive learning opportunities, all while contributing to a team that celebrates excellence and community engagement. Join us to create memorable experiences for our VIP guests while advancing your career in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Fine Dining Ambassador in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Fine Dining Ambassador in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
