At a Glance
- Tasks: Lead and coordinate exciting events, ensuring top-notch guest experiences.
- Company: Join a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, free lunch, wellness programs, and career development.
- Other info: Flexible working hours and opportunities for personal and professional growth.
- Why this job: Shape memorable events and make a real impact in a dynamic team.
- Qualifications: Experience in event management and strong interpersonal skills.
The predicted salary is between 38000 - 38000 £ per year.
We are seeking an experienced and highly organised Event Supervisor to join our vibrant team. As Events Supervisor, you will work closely with other departments to manage logistics, support client needs, and enhance the overall guest experience. If you are ready to take the lead in shaping memorable events and driving operational excellence, we would love to hear from you.
You will be joining a dynamic and collaborative team of 16 professionals, including members of the Events Team and Corporate Support Staff. Together, the team oversees all operational activity across both the Ground Floor and Client Floors, and two other buildings, ensuring seamless event delivery and an exceptional guest experience.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis between 7 AM – 7 PM, with flexibility as per business needs)
Salary: Up to £38,000 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS free lunch for all Rapport Ambassadors!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Oversee event planning and delivery to ensure consistency, quality, and alignment with client expectations.
- Serve as the main escalation point for complex or high-profile client needs, ensuring prompt, professional resolution.
- Build and maintain strong relationships with key stakeholders to support loyalty and repeat business.
- Review and approve major event proposals and logistics to ensure accuracy and feasibility.
- Manage incoming meeting and event requests, confirm details, allocate suitable space, and issue confirmations.
- Plan and coordinate assigned events from reservation through to billing.
- Work with bookers to confirm requirements and manage event logistics, including catering and service needs.
- Prepare daily set-up sheets with detailed instructions for Operations, AV, and F&B teams.
- Coordinate all client and host needs, managing changes or cancellations with relevant teams.
- Seek opportunities to improve service, streamline processes, and introduce innovative enhancements.
- Lead and support the events team through guidance, feedback, and regular check-ins.
- Promote a culture of collaboration, accountability, and continuous improvement.
- Monitor team performance and elevate concerns to the Team Leader and Reception & Events Manager.
- Ensure consistent adherence to company policies, procedures, and SOPs.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally possess experience in a similar role, managing a team.
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow.
- Display excellent personal presentation and interpersonal skills.
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
- Demonstrate the ability to work independently and manage own workload.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Events Supervisor NEW Rapport Posted today £38,000 per year London employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Events Supervisor NEW Rapport Posted today £38,000 per year London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events Supervisor NEW Rapport Posted today £38,000 per year London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
