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- Tasks: Lead a vibrant team to deliver exceptional hospitality experiences at the National Theatre.
- Company: Grind, a dynamic coffee brand committed to sustainability and great service.
- Benefits: Competitive salary, opportunities for growth, and a fun, fast-paced work environment.
- Why this job: Be part of an iconic venue and make a real impact on guest experiences.
- Qualifications: Natural leadership skills and a passion for outstanding customer service.
- Other info: Flexible hours with a focus on team development and excellence in coffee.
The predicted salary is between 29000 - 38000 £ per year.
£34,744 per annum
Founded in London in 2011, Grind has grown from a single Shoreditch café into a city-wide collection of buzzing coffee shops, cafés and trucks - serving great coffee, food and cocktails to a killer soundtrack. Our cafés are the beating heart of the brand: fast-paced, vibrant and full of personality. We believe coffee can be a force for good, leading the way with compostable pods, plastic-free packaging and carbon-free shipping. Through the Better Coffee Foundation, we’re on a mission to become the world’s most sustainable coffee company - recovering 43 million pods’ worth of ocean-bound plastic in our first year alone.
Purpose
As Duty Manager, you’ll be at the heart of the action, leading, motivating, and supporting our team to deliver a world-class hospitality experience. You’ll oversee daily operations, assist Team Leaders when needed, and ensure seamless coordination with the wider venue. If you thrive in fast-paced environments, love hospitality, and want to be part of an iconic venue, we’d love to hear from you!
Responsibilities
- Lead & Inspire: Brief, motivate, and guide team leaders and Customer Service Assistants (CSAs) to achieve daily financial targets, KPIs, and uphold our exceptional service standards.
- Deliver an Outstanding Guest Experience: Keep the customer journey at the heart of everything, identifying opportunities to enhance service and acting on feedback.
- Maintain Excellence in Operations: Ensure food and drink offerings are well-stocked, beautifully presented, and consistently delivered with quality in mind.
- Optimize Performance & Efficiency: Monitor and maintain systems and equipment, report any issues, and follow up on maintenance to keep everything running smoothly.
- Drive Success & Team Growth: Support staff development through inductions, training, and 1-2-1 meetings, ensuring they have the tools and knowledge to succeed.
- Ensure Compliance & Safety: Uphold all food safety, health & safety policies, and incident reporting procedures to create a safe and efficient work environment.
- Lead Evening Bar Performance: Own after-5pm trade, driving wet sales through confident leadership, upselling and an energetic guest experience.
- Develop & Inspire the Team: Coach Team Leaders and CSAs to deliver standout service across coffee and bar, building skills, confidence and product knowledge.
- Champion Coffee Excellence: Maintain exceptional coffee standards at all times — from extraction and recipes to presentation and pace — in line with brand expectations.
- Keep Operations Safe & Compliant: Ensure food safety, H&S and incident procedures are followed, creating a smooth, safe and efficient workplace.
Requirements
- A natural leader – you lead by example and are always present on the floor with your team.
- Passion for exceptional service – you’ll ensure every guest has an unforgettable experience.
- Flexibility – evenings, weekends, and
Duty Manager - GRIND | National Theatre in London employer: Chartwells - Independent
Contact Detail:
Chartwells - Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - GRIND | National Theatre in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Grind's vibe on social media and their website. This will help you connect with the team and show that you're genuinely interested in being part of their buzzing environment.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Being able to share these experiences will demonstrate your natural leadership skills and passion for exceptional service.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare examples of how you've gone above and beyond for guests in the past. This will highlight your commitment to delivering an outstanding guest experience, which is key for the Duty Manager role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager - GRIND | National Theatre in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create memorable moments for guests. We want to see that you’re not just looking for a job, but that you genuinely care about delivering outstanding service.
Tailor Your Application: Make sure to customise your application to fit the Duty Manager role at GRIND. Highlight relevant skills and experiences that align with our mission of providing exceptional coffee and service. This shows us that you’ve done your homework and are truly interested in being part of our team.
Be Yourself: We’re all about personality at GRIND, so don’t be afraid to let yours shine through in your application! Use a friendly tone and share anecdotes that reflect who you are. Authenticity goes a long way in helping us get to know you better.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right in our hands. Plus, it shows us that you’re proactive and keen to join our vibrant team!
How to prepare for a job interview at Chartwells - Independent
✨Know the Grind Vibe
Before your interview, dive into the Grind culture. Familiarise yourself with their mission of sustainability and exceptional service. This will help you connect your personal values with theirs, showing that you're not just looking for a job, but a place where you can thrive.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully motivated others or improved team performance. Be ready to discuss how you can bring that energy to the National Theatre.
✨Customer Experience is Key
Grind places a huge emphasis on guest experience. Think of specific instances where you've gone above and beyond for customers. Highlighting these moments will demonstrate your commitment to delivering outstanding service, which is crucial for this role.
✨Be Ready for Fast-Paced Scenarios
Expect questions about handling high-pressure situations. Prepare to share how you've managed busy shifts or resolved conflicts in a fast-paced environment. This will show that you can keep calm and maintain excellence in operations, even when things get hectic.
