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- Tasks: Lead a dynamic front-of-house team to deliver exceptional client service every day.
- Company: Join a vibrant company that values collaboration and excellence in service.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Why this job: Make a real impact by inspiring teams and building strong client relationships.
- Qualifications: Experience in client services and a passion for developing others.
- Other info: Work across multiple locations with a fresh and engaging environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and people-focused Deputy Client Services Manager to support the delivery of outstanding front-of-house and client service operations. This is a hands-on leadership role where you’ll inspire teams, build trusted client relationships, and ensure day-to-day services run seamlessly. Working closely with the Guest Service Manager, you’ll play a key role in maintaining service excellence, driving performance, and upholding company and client standards.
This role is ideal for someone who thrives in a busy client-facing environment, enjoys developing others, and takes pride in creating welcoming, high-performing service experiences. Join a dynamic team where no two days are alike, and growth, collaboration, and excellence are at the heart of everything we do. This role offers the opportunity to work across 7 vibrant reception areas spread over 4 impressive buildings, with regular rotation to keep each day fresh and engaging.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday - Friday, shift rota basis between 7 AM and 7 PM)
Salary: £42,649 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Inspire, motivate, and support the front-of-house team and Team Leader to consistently deliver exceptional service.
- Support the Guest Service Manager with the smooth running of daily operations, including reception oversight, rotas, uniform standards, and clear desk policies.
- Build and maintain strong working relationships with clients, ensuring their needs are understood and exceeded.
- Ensure service level agreements (SLAs), protocols, and company standards are met at all times.
- Monitor performance metrics, prepare reports, and ensure accurate, timely reporting aligned with client expectations.
- Provide coaching, feedback, and performance evaluations, identifying development opportunities and addressing issues proactively.
- Assist with recruitment, onboarding, training, and ongoing development of team members.
- Support disciplinary and grievance processes in line with company policies.
- Communicate clearly and effectively through team meetings, briefings, and written documentation.
- Maintain and update standard operating procedures (SOPs), trackers, and other relevant documentation.
Deputy Guest Services Manager NEW Rapport Posted today £42,649 per year London Management employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Guest Services Manager NEW Rapport Posted today £42,649 per year London Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Guest Services Manager NEW Rapport Posted today £42,649 per year London Management
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your experience in building strong relationships and inspiring teams. We want to see how you’ve created welcoming environments and motivated others to deliver exceptional service.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to reflect the specific skills and experiences that match the Deputy Guest Services Manager role. We love seeing candidates who understand our values and can relate their experiences to our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate applications that are easy to read and get straight to the heart of your qualifications.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to track your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Chartwells Independent
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Leadership Skills
As a Deputy Guest Services Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Be ready to discuss how you handle challenges and support your colleagues.
✨Prepare for Client-Focused Scenarios
Expect questions about how you would handle specific client situations. Think of scenarios where you’ve gone above and beyond for clients, and be prepared to explain your thought process and the outcomes. This shows your commitment to exceptional service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, opportunities for professional development, or how success is measured in this role. This demonstrates your genuine interest in the position and the company.
