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- Tasks: Support catering and hospitality operations at the Design Museum, ensuring exceptional service.
- Company: Join Restaurant Associates, a leading premium hospitality provider in iconic venues.
- Benefits: Enjoy 25 days annual leave, free meals, and access to training and development.
- Why this job: Shape visitor experiences in a world-class institution while leading a dynamic team.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Inclusive culture with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Up to £42,000 per annum
Location: the Design Museum, London
Contract Type: Full-time, permanent, 5 out of 7 days
What can we offer you:
- A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
- 25 days annual leave (Excluding bank holidays and national holiday days)
- Free staff meals whilst at work.
- Access to Compass Group company perks & benefits.
- Perks for Works discounts and promotions
- Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
- On-site F&B discounts.
- No shortage of delicious food.
About the Role:
We’re seeking a proactive and people-focused Deputy General Manager to support the catering and hospitality operations at the Design Museum, based in Kensington. This is an outstanding opportunity to help shape visitor experiences within a world-class institution that welcomes guests from across the globe. As Deputy General Manager, you will work closely with the General Manager to ensure the smooth running of our busy café and on-site restaurant, as well as delivering exceptional service standards on the conference & events that take place across the venue. You will also be supporting continual improvement across the operation.
Key Responsibilities:
- Support the General Manager in leading all catering and hospitality operations across café, restaurant, conference, and event spaces.
- Ensure consistent delivery of high service standards through active floor leadership and team engagement.
- Build strong working relationships with venue stakeholders, assisting in responding to feedback and ensuring client satisfaction.
- Help oversee budgets, stock controls, and staffing levels to meet commercial targets and drive operational efficiency.
- Ensure full compliance with Health & Safety and Food Safety regulations, supporting training and policy implementation.
- Lead, motivate, and support teams across multiple outlets, assisting with training, scheduling, and performance management.
- Contribute to strategic initiatives and operational improvements, aligning day-to-day delivery with organisational goals.
About You:
- Experience as an Assistant Manager, Operations Manager, or Deputy General Manager within hospitality, ideally in visitor attractions or multi-outlet venues.
- Proven ability to support the running of busy environments with high footfall and varied service styles.
- Strong financial awareness and understanding of budgets, cost control, and labour management.
- Excellent leadership skills, with experience motivating teams and supporting training and development.
- Confident communication and stakeholder engagement abilities.
- A passion for food, service, and delivering memorable visitor experiences.
- Ability to adapt in a fast-paced environment, supporting both daily operations and longer-term development projects.
About Us:
Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability-led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association’s Food Made Good Programme.
Deputy General Manager NEW RA Venues Posted today £42,000 per year London Operations employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager NEW RA Venues Posted today £42,000 per year London Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the Design Museum or similar venues. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for food and service shine through. Share stories about your experiences and how you've made a positive impact in previous roles.
✨Tip Number 3
Be proactive! If you see an opportunity to improve something in the venue or have ideas for enhancing visitor experiences, don’t hesitate to share them during your discussions. It shows you're already thinking like a Deputy General Manager!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about us and what we stand for at Restaurant Associates.
We think you need these skills to ace Deputy General Manager NEW RA Venues Posted today £42,000 per year London Operations
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm for delivering exceptional service and creating memorable visitor experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight relevant experience in managing busy environments and leading teams, and don’t forget to mention your financial awareness and understanding of budgets!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Design Museum!
How to prepare for a job interview at Chartwells Independent
✨Know the Venue Inside Out
Before your interview, take some time to research the Design Museum and its offerings. Familiarise yourself with their café and restaurant concepts, as well as any recent events or exhibitions. This will show your genuine interest in the role and help you connect your experience to their operations.
✨Showcase Your Leadership Skills
As a Deputy General Manager, strong leadership is key. Prepare examples of how you've successfully led teams in busy environments. Think about specific challenges you've faced and how you motivated your team to overcome them. This will demonstrate your ability to support and inspire others.
✨Understand Financial Management
Brush up on your knowledge of budgets, cost control, and labour management. Be ready to discuss how you've managed these aspects in previous roles. Providing concrete examples will highlight your financial awareness and show that you can contribute to operational efficiency.
✨Engage with Stakeholders
Communication is crucial in this role. Prepare to discuss how you've built relationships with stakeholders in the past. Think about how you’ve responded to feedback and ensured client satisfaction. This will illustrate your ability to engage effectively with various parties and enhance visitor experiences.
