At a Glance
- Tasks: Deliver exceptional guest experiences and manage the reception desk with professionalism.
- Company: Join Rapport, a multi-award-winning company focused on guest services.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible work environment with opportunities for career growth and community support.
- Why this job: Be the welcoming face of a prestigious building and make a real impact.
- Qualifications: Strong customer service skills and a polished, professional presence.
The predicted salary is between 32960 - 32960 £ per year.
Join Rapport as a Dedicated Network Receptionist. Be part of a team dedicated to creating an exceptional guest experience at 40 Leadenhall. Our Guest Services team plays a key role in ensuring every visitor, client and occupier receives a welcoming, professional and seamless experience from the moment they arrive.
This position would suit someone who thrives in a busy, professional environment and is confident taking ownership of a reception desk independently. You will be responsible for delivering a consistently high standard of service while creating a positive and memorable experience for everyone who visits the building.
You will join our Network team assigned to one client, with the flexibility to transition back into the wider Network Team when required. In these periods, you will step into the role of a Corporate Mobile Receptionist, supporting our teams and client portfolio across London and the M25. This offers variety, exposure to multiple workplaces and the opportunity to deliver exceptional service across different environments.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 9 PM)
Salary: £32,960 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
- Deliver a warm, professional and consistently high standard of service to all visitors, clients and occupiers.
- Manage the reception desk and visitor check-in process efficiently, ensuring a seamless and welcoming arrival experience.
- Maintain a polished, organised and inviting reception environment at all times.
- Support day-to-day front-of-house operations, responding proactively to guest and client needs.
- Uphold all building procedures, service standards and client expectations consistently.
- Work collaboratively with Security, building teams and occupiers to ensure a smooth and professional guest journey.
- Respond confidently to queries, requests and unexpected situations with professionalism and clarity.
- Act as a professional ambassador for Rapport and the client, representing both brands to the highest standard.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Bring a polished, professional and welcoming presence to every interaction, ensuring an exceptional guest and client experience.
- Communicate confidently and build strong relationships with visitors, clients, occupiers and colleagues across all levels.
- Demonstrate proactive organisation and attention to detail, using quieter periods effectively and maintaining consistently high standards.
- Show a flexible, solutions-focused and self-motivated approach, working independently while contributing positively to the wider team.
- Apply strong customer-service and communication skills with confidence in Microsoft Office and ideally experience in corporate or luxury FOH environments.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Dedicated Network Receptionist in London employer: Chartwells Independent
Compass Group UK&I is an exceptional employer located in Winchester, offering a vibrant work culture that prioritises individuality and personal development. As a part-time Cafe Supervisor, you'll enjoy competitive pay, flexible hours, and the chance to advance your career within a leading hospitality organisation that values great customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Network Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartwells Independent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartwells Independent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dedicated Network Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartwells Independent:Your cover letter is your chance to shine! Tell us why you want to work at Chartwells Independent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartwells Independent!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
