At a Glance
- Tasks: Welcome guests, manage check-ins, and handle administrative duties in a dynamic environment.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Be part of a supportive team and unlock endless learning opportunities.
- Why this job: Perfect for those who love engaging with people and thrive in a fast-paced setting.
- Qualifications: Outgoing personality, excellent English skills, and a passion for guest service.
The predicted salary is between 28225 - 29000 £ per year.
We are looking for a Corporate Receptionist to join our Rapport team, based in London. You’ll oversee the front‑of‑house operations on the ground floor, greeting visitors upon arrival, coordinating check‑ins, managing administrative duties, and ensuring a welcoming lobby environment. This is located in one of our busiest buildings, so perfect for someone looking for a highly dynamic and customer engaging role. You will be working alongside a team of 4 Receptionists across 2 buildings. However, our contract extends across Victoria and London city, meaning you would be part of a team of approximately 40 Rapport Ambassadors.
Type of contract: Part‑time, Permanent
Hours: 8 per week (Fridays, shift rota basis between 7:30 AM – 5:30 PM with flexibility as per business needs)
Salary: £6,774 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver a warm and professional welcome to every guest, ensuring they feel acknowledged and valued from the moment they arrive. All interactions should consistently reflect the standards and values of the brand.
- Maintain a thorough understanding of the building’s facilities and services in order to confidently advise, direct, and assist guests with any queries or navigation within the premises.
- Ensure that all guest and attendee details are accurately pre‑registered in the system.
- Proactively follow up on any bookings missing names or key information to ensure a smooth arrival process on the day.
- Handle all enquiries and service requests in a timely, courteous, and efficient manner, whether received in person, over the phone, or via email, providing clear and helpful responses in line with professional standards.
- Provide operational support across various buildings as needed, adapting to changing demands and maintaining a consistent level of service and professionalism throughout each location.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
- Have an excellent command of English, verbal and written.
- Be creative, proactive, organized, detail-oriented, process-driven, and resourceful with a can‑do attitude.
- Have the ability to work independently and as part of a large team.
- Display excellent personal presentation and interpersonal skills.
- Have passion to deliver excellent guest service in everything that they do.
- Preferably have previous experience in front‑of‑house within a luxury hotel, premium airlines, or a corporate business environment.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Corporate Receptionist - Part-time (8 hours) NEW Rapport Posted today £6,774 per year London Re[...] employer: Chartwells Independent
Rapport Guest Services is an exceptional employer, offering a dynamic and engaging work environment in the heart of London. With a strong focus on employee wellbeing, we provide comprehensive benefits including exclusive discounts, wellness programmes, and a contributory pension scheme, alongside ample opportunities for personal and professional growth. Our inclusive culture celebrates excellence and encourages community involvement, making it a rewarding place to build your career as a Corporate Receptionist.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist - Part-time (8 hours) NEW Rapport Posted today £6,774 per year London Re[...]
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Chartwells Independent and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Chartwells Independent and let us see your personality shine through!
We think you need these skills to ace Corporate Receptionist - Part-time (8 hours) NEW Rapport Posted today £6,774 per year London Re[...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Chartwells Independent.
Get Familiar with Our Brand:Before applying, take some time to learn about Chartwells Independent and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Chartwells Independent.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Chartwells Independent will surely appreciate.
