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- Tasks: Be the welcoming face of our office, providing exceptional service to tenants and visitors.
- Company: Join a leading commercial real estate firm known for innovative, sustainable workspaces.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Be part of a multi-award-winning team that values inclusion and wellbeing.
- Why this job: Make a lasting impression while growing your career in a supportive environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 32468 - 32468 £ per year.
We are looking for a Corporate Receptionist to join our Rapport Team, based in the Tottenham Court area! In this role, you will be the first point of contact for our multi‑tenanted office building, welcoming tenants and visitors with warmth and professionalism. Your role is vital in creating a positive, lasting impression while delivering exceptional service in line with our policies and standards. If you have an excellent customer service experience and are looking to join a company that supports your growth and development, we would love to hear from you!
Our client is a leading commercial real estate firm known for developing and investing in thoughtfully designed, sustainable workspaces. Their innovative, design‑led approach places a strong emphasis on community, collaboration, and creating environments where people and businesses can thrive.
Type of Contract: Full-time, Permanent
Hours: 40 per week, (Monday-Friday; on a shift rota basis between the hours of 8 AM – 6 PM)
Salary: £32,468 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver the highest level of service and care to all tenants and visitors, consistently following service level agreements, policies, and procedures.
- Provide an exceptional welcome experience, ensuring every guest is acknowledged promptly and professionally in line with brand standards.
- Maintain strong awareness of all building facilities to confidently guide and assist guests as needed.
- Handle enquiries and requests whether in person, by phone, or via email, in a proactive, timely, and professional manner.
- Provide support to the Building Manager as required.
- Communicate any new, ongoing, or potential issues or complaints to the Assistant Guest Services Manager and Guest Services Manager to ensure swift and appropriate resolution.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Possess a warm, outgoing personality with the ability to build strong rapport with key stakeholders.
- Demonstrate excellent verbal and written communication skills in English.
- Be creative, proactive, organised, highly detail‑focused, process‑driven, and resourceful, with a positive, can‑do attitude.
- Be confident working independently as well as collaboratively within a larger team.
- Present yourself impeccably and display exceptional interpersonal skills.
- Bring genuine passion for delivering outstanding guest service in every interaction.
- Ideally have a minimum of one year of customer service experience in a similar role, such as front‑of‑house reception within a luxury hotel, premium airline, or corporate environment.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Corporate Receptionist NEW Rapport Posted today £32,468 per year London Reception/Concierge employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist NEW Rapport Posted today £32,468 per year London Reception/Concierge
✨Tip Number 1
First things first, make sure you know the company inside out! Research Rapport and their values. When you walk into that interview, you want to show them you’re not just another candidate but someone who truly gets what they stand for.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a guest or client. Be ready to share those stories during your interview to highlight your experience and passion for outstanding service.
✨Tip Number 3
Dress to impress! As a Corporate Receptionist, your appearance matters. Make sure you present yourself impeccably, as this reflects your professionalism and attention to detail. First impressions count!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Rapport. We can’t wait to hear from you!
We think you need these skills to ace Corporate Receptionist NEW Rapport Posted today £32,468 per year London Reception/Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and outgoing personality shine through! We want to see how you can create rapport with others, so don’t be afraid to inject a bit of yourself into your cover letter.
Tailor Your Experience: Make sure to highlight your customer service experience that aligns with the role. If you've worked in a similar front-of-house position, share specific examples of how you delivered exceptional service and created positive experiences for guests.
Be Professional Yet Approachable: While we love a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your application well, as this reflects the high standards we uphold at Rapport.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Chartwells Independent
✨Know Your Company
Before the interview, take some time to research the company and its values. Understanding Rapport's commitment to exceptional service and community will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Practice Your Welcome
As a Corporate Receptionist, your first impression is crucial. Practice a warm and professional greeting. You might even want to role-play with a friend to get comfortable with how you introduce yourself and welcome guests, ensuring you convey warmth and professionalism.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered outstanding customer service. Think about situations where you went above and beyond to assist someone, as this will demonstrate your ability to create rapport and handle enquiries effectively.
✨Dress to Impress
Presentation matters in this role! Make sure to dress impeccably for your interview, reflecting the professional standards expected at Rapport. A polished appearance not only boosts your confidence but also shows that you understand the importance of first impressions.