At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences.
- Company: Join Vacherin, a diverse and award-winning hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, and a range of wellbeing perks.
- Other info: Flexible working hours with opportunities for career growth and social events.
- Why this job: Be part of a vibrant culture while making a real impact in hospitality.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award-winning hospitality team - and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Concierge Manager – Front-of-House, Corporate London employer: Chartwells Independent
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and teamwork thrives. As a Concierge Manager in our prestigious London location, you will enjoy a supportive environment that prioritises personal development, offers competitive benefits, and encourages a healthy work-life balance, allowing you to excel in your role while still making it home for dinner. Join us and be part of an award-winning hospitality team dedicated to delivering exceptional service and creating memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Manager – Front-of-House, Corporate London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Vacherin or similar companies. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for service and food shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle tricky guest situations or team challenges. Practising these scenarios will help you feel confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Concierge Manager – Front-of-House, Corporate London
Some tips for your application 🫡
Show Your Passion:Let your love for food, drink, and service shine through in your application. We want to see that you're genuinely excited about joining our award-winning hospitality team!
Tailor Your CV:Make sure your CV highlights your experience in concierge or front-of-house roles. We’re looking for strong leadership and guest service skills, so don’t hold back on showcasing those!
Be Professional Yet Personable:While we appreciate professionalism, we also value individuality. Don’t be afraid to let your personality come through in your cover letter – we want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Before the interview, make sure you’re familiar with Vacherin’s values and the specifics of the Concierge Manager role. Research their approach to hospitality and think about how your experience aligns with their commitment to exceptional service.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your past experiences managing teams. Prepare examples that highlight your ability to inspire and motivate others, especially in high-pressure situations. This will demonstrate your fit for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complaints or complex requests. Think of specific scenarios from your previous roles where you successfully navigated challenges and exceeded guest expectations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, ongoing training opportunities, or how they measure success in the concierge role. This shows your genuine interest in the position and the company.
