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- Tasks: Oversee daily operations of a premium corporate space and ensure exceptional service.
- Company: Join Rapport, a multi-award-winning company in corporate guest services.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Be part of a people-first culture that values inclusion and growth.
- Why this job: Make your mark in a dynamic environment and enhance client experiences.
- Qualifications: Experience in high-end hospitality or corporate settings is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for a Community Manager to join Rapport contract in the City of London. In this role, you will be responsible for overseeing the day-to-day running of a premium corporate space, ensuring it operates smoothly, efficiently, and to the highest standards at all times. You will play a key role in creating a welcoming, well-managed environment for clients and visitors, delivering a seamless experience through strong organisation, attention to detail, and proactive service.
This is a full-time, permanent role (40 hours per week), Monday to Friday with shifts from 7 AM to 7 PM.
What you will get:
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities:
- Overseeing the daily operation of the reception and wider workplace space, ensuring it is presented to an exceptional standard at all times.
- Maintaining strong awareness of business activity and adapting the space and service to meet changing needs.
- Planning and organising tasks to ensure a smooth, efficient, and consistent service delivery.
- Managing any client queries, feedback, or concerns promptly and professionally, liaising with relevant departments where required.
- Building strong relationships with clients, visitors, and internal stakeholders to enhance the overall workplace experience.
- Coordinating with multiple departments to ensure seamless service across all touchpoints.
- Ensuring all processes and procedures are followed consistently and accurately.
- Supporting the onboarding of new team members from a process and environment perspective.
The Ideal Candidate Will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be confident taking ownership of a space and delivering a consistently high standard of service.
- Have an outgoing personality and be able to build strong relationships with key stakeholders (internal, external, and VIPs).
- Be highly organised, proactive, detail-oriented, and process-driven.
- Be adaptable and flexible, with a solutions-focused and can-do attitude.
- Maintain a professional, polished, and considerate manner at all times.
- Be proficient in Microsoft Office and general business administration.
- Have excellent time management skills and the ability to work independently under pressure.
- Have experience within a high-end hospitality or corporate environment.
About us:
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Community Manager in London employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Rapport. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your outgoing nature shine through. Be confident, engage with your interviewers, and demonstrate how you can create rapport with clients and colleagues alike.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially in high-end environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experiences align with our values.
Tailor Your Application: Make sure to customise your application for the Community Manager position. Highlight your relevant experience in high-end environments and how you can contribute to creating a welcoming atmosphere for clients and visitors.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your key skills and achievements. Remember, we appreciate strong organisation and attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Rapport Guest Services!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and what sets them apart in the corporate guest services industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in high-end hospitality or corporate environments. Prepare specific examples of how you've managed client relationships, handled feedback, and ensured a seamless service delivery. Tailor your stories to highlight your organisational skills and attention to detail.
✨Demonstrate Your Proactive Attitude
In this role, being proactive is key. Think of instances where you've anticipated needs or solved problems before they escalated. Share these examples during your interview to illustrate your ability to adapt and maintain a high standard of service.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or opportunities for professional development. Asking questions shows that you're engaged and serious about making a positive impact.