At a Glance
- Tasks: Support catering operations and deliver exceptional hospitality at Brentford FC events.
- Company: Join the passionate team at Brentford GTech Community Stadium.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Flexible hours and great career development opportunities await you.
- Why this job: Be part of an exciting environment and make a real impact on guest experiences.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
GTech Community Stadium, Brentford FC | Full-Time / Permanent £40,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for a hands-on Assistant Hospitality Manager to join our passionate and dedicated team at Brentford GTech Community Stadium, a state‑of‑the‑art conference and events venue and home of Brentford Football Club. In this exciting role, you will play a key role in supporting the catering operation on-site at this buzzing stadium across hospitality lounges on matchdays, and the planning and delivery of Conference and Events (C&E) business on non‑matchdays.
As Assistant Hospitality Manager, you will ensure that all aspects of the lounge and C&E operation are delivered in a quality, customer-focused manner combining attention to detail and experience excellence whilst striving to exceed guest expectations. This is an amazing opportunity for a food and beverage professional, who loves to share and absorb knowledge.
Assistant Hospitality Manager - The Role- Working closely with the Head of Hospitality to deliver and plan hospitality focused events for match days, conferences, and events.
- Facilitating day-to-day operations, ensuring that we are striving to exceed client and guest expectations.
- Management of all allocated C&E events as required and rostered, ensuring operational P&L and system paperwork is completed (e.g UBEYA, RTS, POS).
- Overseeing and delivering the set up of all match day hospitality lounges, including management of variable team and hands-on delivery within a Hospitality lounge for all home games.
- Inspiring your team members as an ambassador for the business, delivering exceptional service to our clients and guests.
- Supporting the wider events team handling the development of our people to ensure we have the right people in the right roles.
- Driving innovation across products, customer journey, food/market trends, competitor analysis.
- Creating SOP’s for all event deliverables.
- Ensuring allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly.
- Maintaining and developing key relationships with both internal and external clients and co-workers alike.
- Previous experience working in a hands-on conference and events focused hospitality role within luxury hotel or venue.
- A real people person with strong leadership qualities – an excellent communicator with previous experience in managing multiple team members.
- Positive and passionate focus on food – a natural flare for hospitality.
- Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems.
- Credible, champions and grows guest and client relationships.
- Standards and quality driven hands-on management style.
- Effective team player, with a “can-do” attitude.
- Assertive, calm, works well under pressure.
- Motivated by a passion and desire for quality and great service delivery that add to the guest experience.
- A background in stadium or event catering is a bonus!
- Personal circumstances must allow working flexible hours to align with stadia activity.
- Competitive salary with discretionary bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Assistant Hospitality Manager - Brentford FC NEW Levy Posted today £40,000 per year Brentford O[...] in London employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Manager - Brentford FC NEW Levy Posted today £40,000 per year Brentford O[...] in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with events or stadiums. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show up and shine! If you can, attend events at venues like Brentford FC. This not only gives you a chance to see the operation in action but also lets you meet potential colleagues and managers face-to-face. First impressions count!
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to the hiring manager or team at Brentford FC. Express your enthusiasm for the Assistant Hospitality Manager role and ask if they’d be open to a chat about your fit for the position.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you prepare for interviews. Plus, applying through our site can give you an edge, as we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Assistant Hospitality Manager - Brentford FC NEW Levy Posted today £40,000 per year Brentford O[...] in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Hospitality Manager role. Highlight your relevant experience in hospitality, especially in events and catering, to show us you’re the perfect fit for our buzzing stadium environment.
Show Your Passion: We love candidates who are passionate about food and hospitality! Share your enthusiasm for creating exceptional guest experiences and any innovative ideas you have for enhancing our services. Let your personality shine through!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Brentford FC. We can’t wait to hear from you!
How to prepare for a job interview at Chartwells Independent
✨Know Your Venue
Familiarise yourself with the GTech Community Stadium and its hospitality offerings. Understand the layout, the types of events held, and the specific services provided. This knowledge will help you demonstrate your enthusiasm and readiness to contribute to the team.
✨Showcase Your People Skills
As an Assistant Hospitality Manager, you'll be leading a team and interacting with guests. Prepare examples of how you've successfully managed teams or resolved guest issues in the past. Highlight your communication skills and ability to inspire others.
✨Demonstrate Your Passion for Food and Service
Be ready to discuss your love for food and beverage, as well as your commitment to exceptional service. Share any relevant experiences that showcase your attention to detail and how you've gone above and beyond to exceed guest expectations.
✨Prepare for Scenario Questions
Expect questions about handling challenging situations, such as managing a busy match day or addressing dietary requirements. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills and calmness under pressure.