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- Tasks: Lead a large-scale FM portfolio, ensuring high-quality service delivery and client relationships.
- Company: Join Compass Group UK&I, a diverse and inclusive workplace that values your unique talents.
- Benefits: Enjoy a competitive salary, company car, private healthcare, and performance bonuses.
- Why this job: Make a real impact by driving operational excellence and leading a high-performing team.
- Qualifications: Proven experience in TFM leadership and strong commercial acumen required.
- Other info: Be part of a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 68000 - 85000 £ per year.
This is an opportunity to take full accountability for a large-scale FM portfolio where leadership presence, commercial judgement, and operational credibility are critical. You will be leading multi-site delivery of TFM services, while setting clear direction, strengthening client relationships, and driving sustained operational excellence.
We are appointing an Accounts Director to play a key role within our senior leadership team, owning a complex, multi-client portfolio and shaping how service excellence, consistency, and growth are delivered across the business.
What You Will Be Owning:- Full accountability for multi-site delivery across a complex FM portfolio, ensuring consistent, high-quality outcomes across all locations.
- Leadership of TFM services, driving best practice, compliance, and continuous improvement.
- Building trusted, senior-level client and stakeholder relationships, positioning yourself as a strategic partner rather than just a service provider.
- Driving commercial performance and organic growth, identifying opportunities to enhance value, retain contracts, and expand service scope.
- Leading, coaching, and developing a high-performing team of Contract and Account Managers, creating clear accountability and capability at every level.
- Owning the financial performance, with P&L, cost control, margin management, and a proactive approach to risk and opportunity.
- Ensuring consistency, compliance, and service excellence across all soft services streams, embedding standardisation without losing flexibility.
- Acting as a key voice at the leadership table, influencing strategy, collaborating cross-functionally, and delivering shared business objectives.
- An experienced senior FM leader with a strong track record in TFM accounts leadership across large, geographically dispersed portfolios.
- A confident operator who can move seamlessly between strategic planning and hands-on intervention when service or relationships are on the line.
- A people-focused leader who coaches, challenges, and inspires teams to perform at their best.
- Commercially astute, with strong P&L ownership and a data-led approach to decision-making.
- Skilled at leading change, improving performance, and building long-term, value-driven client relationships.
- Resilient, adaptable, and comfortable operating in fast-paced, complex environments.
- Passionate about service excellence, operational detail, and innovation that delivers real-world results.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Accounts Director in London employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Accounts Director role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in the FM sector. This will help us position ourselves as the perfect fit for leading their TFM services.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you’ve built high-performing teams and driven commercial growth. We want to demonstrate that we’re not just another candidate, but a strategic partner ready to elevate their business.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can set us apart from other candidates. It shows we’re genuinely interested and proactive about joining their team.
We think you need these skills to ace Accounts Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Accounts Director. Highlight your experience in managing large-scale FM portfolios and your leadership skills. We want to see how you've driven operational excellence and built strong client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved performance, and achieved commercial success in previous positions.
Showcase Your Leadership Style: We’re looking for a people-focused leader, so make sure to highlight your coaching and mentoring experiences. Tell us how you inspire teams to perform at their best and how you’ve navigated complex environments successfully.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Chartwells Independent
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the FM portfolio you'll be managing. Familiarise yourself with the specific challenges and opportunities within multi-site delivery. This will help you demonstrate your strategic thinking and operational credibility during the conversation.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully coached and developed teams in the past. Share specific examples of how you've inspired high performance and built strong relationships with clients and stakeholders. This will highlight your people-focused leadership style.
✨Demonstrate Commercial Acumen
Since the role requires strong P&L ownership, come ready to discuss your experience with financial performance, cost control, and margin management. Use data-driven examples to illustrate how you've identified growth opportunities and enhanced value for previous clients.
✨Emphasise Adaptability and Resilience
Given the fast-paced nature of the role, be ready to share instances where you've successfully navigated complex environments. Highlight your ability to lead change and improve performance while maintaining service excellence. This will show that you're not just a strategic thinker but also someone who can execute effectively under pressure.
