At a Glance
- Tasks: Be the welcoming face of our workplace, delivering exceptional customer service.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Work 4 days a week with great career growth potential.
- Why this job: Make memorable first impressions and thrive in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 36624 - 36624 € per year.
We are excited to be recruiting for a Lobby Host to join our team and play a key role in delivering an exceptional front-of-house experience. As a Lobby Host, you'll be at the heart of the workplace experience, delivering memorable first impressions and exceptional customer service. You'll welcome visitors, support occupiers, and work with your team to create a professional, seamless, and engaging environment.
Type of Contract: Full-time, Permanent
Working Days: 4 days a week
Shifts: 7am – 6pm or 8am – 7pm (10 hours working) – 1 hour unpaid lunch – 2 x 30 paid breaks
Salary: £36,624 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Be the face of the workplace, delivering a warm, professional, and memorable welcome to every visitor.
- Create exceptional first impressions and ensure every guest receives a seamless, VIP experience.
- Guide and support visitors throughout their journey, providing information, assistance, and proactive service.
- Build positive relationships with occupiers, visitors, security teams, and key stakeholders.
- Manage visitor arrivals and access processes, ensuring a smooth and efficient experience.
- Take ownership of the lobby and reception areas, maintaining a welcoming and professional environment at all times.
- Anticipate needs, resolve queries, and confidently handle challenges to deliver outstanding customer service.
- Work collaboratively with colleagues to provide a consistently high standard of service and workplace experience.
- Contribute ideas and embrace new ways of working to continuously enhance the visitor experience.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Possess a warm, outgoing personality with the ability to build strong rapport with key stakeholders.
- Demonstrate excellent verbal and written communication skills in English.
- Be creative, proactive, organised, highly detail‑focused, process‑driven, and resourceful, with a positive, can‑do attitude.
- Be confident working independently as well as collaboratively within a larger team.
- Present yourself impeccably and display exceptional interpersonal skills.
- Ideally have a minimum of one year of customer service experience in a similar role, such as front‑of‑house reception within a luxury hotel, premium airline, or corporate environment.
About us: Rapport Guest Services is a multi‑award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Lobby Host NEW Rapport Posted today £36,624 per year London Reception/Concierge employer: Chartwells Independent
Rapport Guest Services is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. As a Lobby Host in London, you'll enjoy a competitive salary, exclusive discounts, and comprehensive health benefits, all while being part of a supportive team that values your contributions and encourages innovation. With opportunities for continuous learning and a commitment to community engagement, working here means being part of a company that truly cares about its people and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Host NEW Rapport Posted today £36,624 per year London Reception/Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Rapport's values and think about how you can embody them. This will help you connect with the team and show that you're a great fit for their vibe.
✨Tip Number 2
Practice your customer service skills! As a Lobby Host, you'll be the face of the workplace. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to deliver that exceptional first impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Rapport. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Lobby Host NEW Rapport Posted today £36,624 per year London Reception/Concierge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and outgoing personality shine through. We want to see how you can create rapport and make memorable first impressions, so don’t be afraid to inject a bit of yourself into your words!
Tailor Your Application:Make sure to tailor your application to the Lobby Host role. Highlight any relevant customer service experience and skills that align with our values, like being proactive and detail-focused. This shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that are easy to read, as it reflects your communication skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Lobby Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build rapport and handle challenging situations with grace and professionalism.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure to dress impeccably for your interview. Choose professional attire that reflects the standards of a luxury environment, as this will demonstrate your understanding of the role and its expectations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or opportunities for growth. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the company.
