At a Glance
- Tasks: Welcome and support visitors, ensuring a seamless first impression in our lobby.
- Company: Join the award-winning Rapport Guest Services team in Manchester.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible shifts with a focus on creating a welcoming environment.
- Why this job: Be part of a dynamic team that values customer care and personal growth.
- Qualifications: Strong communication skills and a passion for exceptional service.
The predicted salary is between 36600 - 36600 £ per year.
We’re looking for a Lobby Host to join our fantastic Rapport team in Manchester. As part of a team of 11 Hosts, you’ll shape the first impressions our visitors and occupiers experience, working closely with your colleagues and team leaders to deliver consistent service excellence. Your focus will be to provide an exceptionally high level of customer care across all front‑of‑house spaces and services, ensuring every interaction feels seamless, polished and genuinely welcoming. You’ll play a key role in supporting our prestigious client’s mission to create a workplace where people thrive.
Type of contract: Full-time, 6-months fixed-term contract
Hours: 40 per week (Monday – Thursday, on a shift rota basis between 7 AM and 7 PM)
Salary: £36,600 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver an exceptional welcome by greeting, guiding and supporting visitors throughout the lobby to create a seamless first impression.
- Maintain a high-standard lobby environment ensuring the space is always presentable, safe and aligned with client expectations.
- Coordinate visitor access using the visitor management system, working closely with security and following all access protocols.
- Handle enquiries professionally providing accurate information, resolving issues quickly and ensuring a smooth client journey.
- Communicate effectively with teams sharing updates, reporting concerns and supporting colleagues to deliver consistent service.
- Take ownership of service delivery anticipating needs, supporting new starters, completing handovers and upholding high operational standards.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together.
- Communicate clearly and confidently in person and over the telephone.
- Build rapport and genuine connection with others through warm, engaging interactions.
- Maintain immaculate personal presentation at all times.
- Demonstrate a consistently customer‑focused manner in every interaction.
- Engage naturally in conversation to create ease and rapport with colleagues and visitors.
- Show proactive behaviour by anticipating needs and taking initiative.
- Adapt flexibly to changing client needs and varying service demands.
- Bring enthusiasm and motivation to delivering exceptional service.
- Build strong working relationships.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Lobby Host - 6-months FTC employer: Chartwells Independent
At Medirest, part of Compass Group UK&I, we pride ourselves on being an exceptional employer, particularly for the Night Operations Lead role at Northwick Park Hospital. Our commitment to employee growth is evident through our Career Pathways and MyLearning programmes, while our inclusive work culture fosters a sense of belonging and empowerment. With a comprehensive benefits package that includes healthcare perks, travel discounts, and wellness classes, we ensure our team members are well-supported and rewarded for their dedication to delivering outstanding service in a vital healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Host - 6-months FTC
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartwells Independent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartwells Independent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lobby Host - 6-months FTC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartwells Independent:Your cover letter is your chance to shine! Tell us why you want to work at Chartwells Independent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartwells Independent!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
