At a Glance
- Tasks: Welcome and support visitors, ensuring a top-notch experience in our lobby.
- Company: Join Rapport, a multi-award-winning guest services company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, a pension scheme, and endless learning opportunities.
- Other info: Flexible hours, a supportive team, and a chance to make a real impact.
- Why this job: Be the first impression for visitors and help create a thriving environment.
- Qualifications: Excellent communication skills and a passion for delivering outstanding customer service.
The predicted salary is between 36600 - 36600 £ per year.
We are seeking a Lobby Host to join our excellent team at Rapport. The Lobby Host will be part of a team of 11 Hosts to determine the first impressions visitors and occupiers have. They will work in partnership with each other and their team leaders to establish consistent service excellence. The aim of this role is to ensure that an exceptionally high level of customer service is delivered to all occupiers and visitors that use our front-of-house spaces and associated services. Assisting our prestigious client in their mission to help create a place where people thrive.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday – Friday, on a shift rota basis between 7 AM and 7 PM)
Salary: £36,600 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Deliver an exceptional welcome by greeting, navigating and supporting visitors throughout the lobby space.
- Manage the lobby environment ensuring it remains presentable, safe and aligned with the client’s standards.
- Coordinate visitor access using the visitor management app, collaborating with security and following all access procedures.
- Handle enquiries professionally providing accurate information, resolving issues and ensuring a seamless client journey.
- Communicate effectively with teams sharing updates, reporting concerns and supporting colleagues to deliver consistent service.
- Take ownership of service delivery anticipating needs, supporting new starters, completing handovers and maintaining high operational standards.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together.
- Able to communicate clearly and confidently in person or over the telephone.
- Able to engage with other people to build empathy and rapport.
- Immaculate personal presentation & appearance.
- An excellent customer focused manner always.
- Easily engages in conversation and develop rapport with others.
- Ability to be proactive.
- Flexible and adaptable to respond to differing client needs.
- Enthusiastic and motivated to deliver great service.
- Ability to build strong working relationships with colleagues and clients.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Lobby Host employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lobby Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
