At a Glance
- Tasks: Lead a busy Costa store, ensuring great coffee and customer service.
- Company: Join Compass Group, a leader in the food service industry.
- Benefits: Competitive salary, career progression, and exclusive discounts.
- Other info: Enjoy wellness classes and a culture that celebrates diversity.
- Why this job: Make a real impact in a dynamic hospital environment with a supportive team.
- Qualifications: Experience in retail or hospitality and strong leadership skills.
The predicted salary is between 35000 - 35000 £ per year.
We’re looking for an enthusiastic and motivated Costa Store Manager to take the lead at our store in Alder Hey Children’s Hospital. This is a fantastic opportunity to run a well‑known brand in a fast‑paced, high‑footfall setting where no two days are the same. You’ll play a key role in creating a welcoming, positive environment for both customers and your team, delivering consistently great coffee and service while driving the store’s overall performance.
What you’ll be doing:
- Taking full responsibility for the day‑to‑day running of the Costa store
- Leading, motivating, and developing your team to deliver outstanding customer experiences
- Ensuring smooth and efficient operations during busy service periods
- Managing stock, minimising waste, and maintaining strong cost controls
- Completing weekly admin, reporting, and operational tasks
- Acting as the key decision‑maker on site, resolving issues proactively
- Maintaining a safe, compliant environment in line with Food Safety and Health & Safety standards
- Driving engagement and creating a positive team culture
What we’re looking for:
- A passionate leader with a strong focus on customer service
- Experience managing or supervising in a fast‑paced retail or hospitality environment
- A confident decision‑maker who uses initiative and remains calm under pressure
- Excellent communication and team leadership skills
- Highly organised with strong attention to detail
- Reliable, flexible, and committed with a strong work ethic
- A proactive, “can‑do” attitude and hands‑on approach
What’s in it for you:
- Salary of £35,000
- Opportunity to lead a globally recognised coffee brand
- A stable, high‑volume location with great team culture
- Career progression within a large, supportive organisation
- The chance to make a real impact in a role that combines leadership, service, and operations
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Retail Manager - Costa in Liverpool employer: Chartwells Independent
As a Retail Manager at Costa in Alder Hey Hospital, you'll be part of a dynamic team within a high-traffic environment, where your leadership will directly impact the customer experience and team culture. With a competitive salary of £35,000 and a comprehensive benefits package, including career progression opportunities and exclusive discounts, you will thrive in a supportive organisation that values diversity and personal growth. Join us to make a meaningful difference while enjoying a rewarding career with a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager - Costa in Liverpool
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Chartwells Independent, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Chartwells Independent!
We think you need these skills to ace Retail Manager - Costa in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Chartwells Independent, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Chartwells Independent and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Chartwells Independent that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
