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- Tasks: Lead a dynamic team at Aston Villa's kiosks, ensuring top-notch service on match days.
- Company: Aston Villa FC – home of the Lions and a hub of match day excitement.
- Benefits: Competitive pay, leadership experience, and opportunities for ongoing work at major events.
- Why this job: Join an energetic team and make match days unforgettable for fans!
- Qualifications: Experience in hospitality leadership and strong communication skills required.
- Other info: Work in a vibrant environment with potential for career growth.
Join the Team at Aston Villa – Home of the Lions!
Be Part of the Match Day Magic!
Are you passionate about great food, exceptional customer service, and leading from the front in a high-energy environment?
We\’re on the lookout for a confident and enthusiastic Kiosk Team Leader to take the reins and lead a dynamic team on match days at Villa Park!
What You’ll Be Doing:
As a Kiosk Team Leader, you’ll be the driving force behind the smooth running of one of our busy catering kiosks — overseeing up to 10 team members, ensuring top-notch service, and keeping the energy high from first whistle to final score.
Your responsibilities will include:
- Leading, motivating, and inspiring your team to deliver outstanding customer service
- Managing food prep, stock control, cleanliness, and food safety standards
- Handling cash, operating tills, and completing all necessary kiosk reporting and admin
- Ensuring smooth, efficient service – especially during high-pressure peak times like halftime!
- Acting as the key point of contact between your team and senior management
- Delivering clear briefings and ensuring every team member is prepped and ready
- Overseeing end-of-day shutdown procedures, including cleaning and stock checks
Location:
Villa Park, Trinity Road, Birmingham, B6 6HE
Shifts: Approx. 4–6 hours on home match days
Upcoming Fixtures You\’ll Need to Be Available For:
- Sunday 5th October
- Sunday 26th October
- Thursday 6th November
- Sunday 9th November
Due to the sale of alcohol, all applicants must be aged 18 or over.
What We’re Looking For:
- Previous experience leading a team in hospitality (bar, restaurant, pub, events, etc.)
- Confident leadership skills and the ability to motivate a team under pressure
- A proactive, can-do attitude with great communication skills
- Strong understanding of food hygiene and health & safety regulations
- Excellent time management, problem-solving, and customer service skills
- Must be able to commute reliably to Villa Park
Why Join Us?
- Work in one of the UK’s most iconic football stadiums
- Be part of an energetic and passionate match-day team
- Build leadership experience in a fun, fast-paced environment
- Opportunities for continued work across other major events and venues
Ready to lead from the front and be part of something exciting?
Apply now and kick off your match day career at Aston Villa!
#J-18808-Ljbffr
Kiosk Team Leader – Aston Villa FC (Match Day Events) NEW Constellation Posted yesterday £13.21[...] employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kiosk Team Leader – Aston Villa FC (Match Day Events) NEW Constellation Posted yesterday £13.21[...]
✨Tip Number 1
Get to know the venue! Familiarise yourself with Villa Park and its match day operations. This will help you stand out during interviews, showing that you're genuinely interested in the role and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current or former staff on social media or at events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've motivated teams in high-pressure situations. This is key for the Kiosk Team Leader role, so make sure you highlight your experience during interviews.
✨Tip Number 4
Be ready for action! Match days can be hectic, so practice staying calm under pressure. Think about how you would handle busy periods and communicate this during your interview to demonstrate your readiness for the role.
We think you need these skills to ace Kiosk Team Leader – Aston Villa FC (Match Day Events) NEW Constellation Posted yesterday £13.21[...]
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and customer service shine through! We want to see that you’re excited about being part of the match day magic at Aston Villa.
Highlight Your Leadership Skills: Make sure to mention any previous experience leading a team, especially in hospitality. We’re looking for someone who can motivate and inspire others, so share examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see why you’d be a great fit for the Kiosk Team Leader role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the match day action as soon as possible.
How to prepare for a job interview at Chartwells Independent
✨Know Your Match Day Vibe
Familiarise yourself with Aston Villa's match day atmosphere. Understand the energy, the crowd, and what makes the experience special. This will help you connect with the interviewers and show your passion for being part of the team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team in a high-pressure environment. Highlight how you motivated your team during busy times and ensured excellent customer service, as this is crucial for the Kiosk Team Leader role.
✨Brush Up on Food Safety Knowledge
Make sure you're well-versed in food hygiene and health & safety regulations. Be ready to discuss how you would implement these standards in a fast-paced setting, as this will demonstrate your commitment to maintaining a safe and clean environment.
✨Practice Problem-Solving Scenarios
Think of potential challenges that could arise during match days, like managing stock shortages or handling difficult customers. Prepare your strategies for these situations, as showcasing your problem-solving skills will impress the interviewers.