At a Glance
- Tasks: Manage EPOS systems, ensure smooth transactions, and provide top-notch customer service.
- Company: Join Levy, part of Compass Group, the world's largest catering company.
- Benefits: Earn £13.40 per hour with flexible hours and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced, exciting setting.
- Why this job: Be part of legendary events while enhancing your skills in hospitality and technology.
- Qualifications: Tech-savvy with excellent customer service skills; experience with EPOS systems is a plus.
The predicted salary is between 27450 - 33550 £ per year.
Please note, this is a casual contract. Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
The overarching purpose of a commercial assistant role within the SEC is to ensure the seamless operation of the commercial aspects of the establishment, particularly those related to customer transactions and the functionality of electronic point of sale (EPOS) systems. At its core, the role is designed to optimize the customer experience by maintaining and programming tills for each event, a task that involves configuring the electronic systems to accurately reflect event-specific information and pricing. Handling customer queries and processing refunds is another key responsibility, contributing to customer satisfaction and problem resolution. The installation of all EPOS hardware falls within the purview of the commercial assistant, requiring technical proficiency to set up and maintain the systems. Additionally, the role involves conducting and recording safety checks on tills before each event, emphasizing the importance of operational reliability and compliance with safety standards. In essence, the commercial assistant serves as the linchpin between technology, customer service, and venue operations, working to enhance the overall efficiency and effectiveness of the commercial functions within the establishment.
Person Specification
- Demonstrated proficiency in the operation and maintenance of electronic point of sale (EPOS) systems.
- Advanced technical skills in the maintenance, programming, and installation of tills and EPOS hardware.
- Proficient in using relevant software for menu and pricing updates.
- Excellent customer service skills with the ability to respond promptly and effectively to customer queries.
- Strong organisational skills with the ability to manage multiple tasks and prioritise responsibilities effectively.
- Attention to detail in updating menus, pricing, and conducting safety checks.
- Clear and concise communication skills, both written and verbal.
- Ability to work collaboratively with cross-functional teams and communicate effectively with customers and vendors.
- Demonstrated problem‑solving abilities, especially in addressing technical issues with tills and EPOS systems.
- Ability to troubleshoot and resolve challenges efficiently.
- Flexibility to work in a dynamic and fast‑paced environment, adapting to changing event requirements.
- Willingness to learn and stay updated on industry trends and technological advancements.
Key Responsibilities
- EPOS Hardware Management: Support the setup, testing, and operation of till systems ahead of and during live events addressing any technical issues to guarantee a smooth transaction process. Assist with POS deployment, and system troubleshooting on-site.
- Job Specification: Act as a first point of contact for event staff and vendors with cashless system queries. Conduct and record safety checks on tills before each event, ensuring compliance with safety standards. Order, maintain, and track all EPOS equipment, ensuring an adequate and functional inventory. Issue and track all staff codes, maintaining accuracy and security.
- Menu and Pricing Updates: Support with menus and pricing information updates across all tills, Sales Order Units (SOUs), and Good Eats Stores, maintaining accuracy and consistency.
- Compliance and Security: Ensure adherence to commercial signature and Payment Card Industry Data Security Standard (PCI DSS) compliance.
- Customer Service and Refunds: Respond to customer queries and concerns, providing excellent customer service. Process refunds in accordance with established policies and procedures.
- Operational Support: Provide operational support on build/breakdown periods and live events, collaborating with cross-functional teams to enhance overall efficiency.
- Control Procedures and Training: Support with any POS training requirements and cashless procedures, ensuring everyone is trained on and adheres to all control procedures, promoting a culture of compliance and accountability.
- Investigation and Reporting: Investigate and report any discrepancies in sale transactions, implementing corrective measures as needed.
Junior Commercial Assistant NEW Levy Posted today £13.40 per hour Glasgow Catering/Hospitality/[...] employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Commercial Assistant NEW Levy Posted today £13.40 per hour Glasgow Catering/Hospitality/[...]
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Junior Commercial Assistant NEW Levy Posted today £13.40 per hour Glasgow Catering/Hospitality/[...]
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Chartwells Independent. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
