At a Glance
- Tasks: Deliver warm, engaging service across restaurant, bar, and events in a vibrant club.
- Company: Join The Conduit, a dynamic private members club in Covent Garden.
- Benefits: Enjoy healthcare perks, entertainment discounts, and wellness benefits.
- Other info: Flexible hours with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a passionate team and enhance your hospitality skills.
- Qualifications: Previous hospitality experience and a love for guest interaction.
The predicted salary is between 12 - 15 £ per hour.
Department: Front of House / Hospitality Operations
Reports To: department Managers
Contract: Part Time – 24 Hours per Week
Levy at The Conduit is a purpose-driven private members club and hospitality environment in the heart of Covent Garden, bringing together food, culture, events and community within a dynamic and premium hospitality setting. Working in partnership with Levy UK, the hospitality operation delivers thoughtful service across restaurant, bar and events spaces, creating engaging experiences for members and guests throughout the club. This is an exciting opportunity to join a collaborative and fast-paced team environment, suited to individuals with a passion for hospitality, a positive and adaptable approach, and a desire to broaden their skills across multiple areas of a private members club operation.
Purpose
The Hospitality Assistant plays a key role in delivering warm, professional and engaging service across multiple areas of the club, supporting the restaurant, bar and events operation. This is a hands-on and varied role, ideal for someone with a good grounding in hospitality who enjoys working across different environments and delivering consistently high standards of guest experience. You will support the wider team across food and beverage service, member interaction and events, while continuing to broaden your skills within a private members club environment.
Key Responsibilities
- Guest Experience & Service
- Deliver warm, friendly and attentive service to members and guests
- Support service across restaurant, bar and event spaces as required
- Build positive relationships with members, creating a welcoming environment
- Maintain strong product knowledge across food, drinks and club offerings
- Confidently assist guests with recommendations and service requests
- Ensure high standards of presentation and professionalism at all times
- Restaurant, Bar & Events Support
- Support table service, bar service and event operations across the club
- Assist with setting up and resetting spaces for service and events
- Support smooth day-to-day operations during busy service periods
- Help maintain efficient communication between front of house, kitchen and event teams
- Assist with opening and closing duties where required
- Adapt confidently between different styles of service and operational areas
- Operational Standards
- Maintain high standards of cleanliness and organization across FOH and BOH areas
- Ensure all service stations remain stocked and service-ready
- Follow all health & safety, food hygiene and licensing procedures
- Support accurate handling of payments and operational procedures
- Report maintenance or operational issues promptly
- Team & Culture
- Work collaboratively with the wider hospitality and events teams
- Contribute positively to team culture and guest experience
- Be open to feedback, training and ongoing development
- Demonstrate flexibility and willingness to learn across different areas of the business
- Represent the values and standards of the club at all times
Skills & Experience
- Previous experience within hospitality, restaurant, bar or events environments
- Good all-round understanding of hospitality operations
- Passion for guest experience and quality service
- Strong communication and interpersonal skills
- Comfortable working in a fast-paced and varied environment
- Interest in developing skills within a private members club setting
Key Competencies
- Warm, engaging and personable
- Adaptable and flexible approach
- Positive and team-oriented
- Calm under pressure
- Organised and reliable
- Enthusiastic about learning and development
Benefits
- Medicash- Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- AvivaDigicare- Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
Hospitality Assistant | The Conduit employer: Chartwells Independent
The Conduit is an exceptional employer, offering a vibrant and collaborative work culture in the heart of Covent Garden. As a Hospitality Assistant, you will benefit from comprehensive healthcare perks, exclusive discounts, and opportunities for personal growth within a dynamic private members club environment, all while delivering outstanding service to our valued members and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant | The Conduit
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Conduit’s social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Hospitality Assistant, you'll be interacting with members and guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that warm, engaging service they’re looking for.
✨Tip Number 3
Be ready to showcase your adaptability! In a fast-paced environment like The Conduit, things can change quickly. Prepare examples of how you've successfully handled different situations in previous roles to demonstrate your flexibility and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Hospitality Assistant | The Conduit
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! Share any experiences you've had in the industry and how they’ve shaped your desire to create amazing guest experiences.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Hospitality Assistant at The Conduit. Highlight relevant skills and experiences that align with the job description, especially your ability to adapt and work across different areas.
Be Personable and Engaging:Since this role is all about delivering warm and friendly service, make your application personable. Use a friendly tone and don’t hesitate to show your personality – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Familiarise yourself with The Conduit and its offerings. Understand their food, drinks, and events to show your passion for hospitality. This knowledge will help you engage confidently with interviewers and demonstrate your commitment to providing excellent guest experiences.
✨Showcase Your People Skills
As a Hospitality Assistant, building positive relationships is key. Prepare examples of how you've successfully interacted with guests or resolved issues in previous roles. Highlight your warm and engaging personality to make a lasting impression.
✨Be Ready to Adapt
The role requires flexibility across different service areas. Think of times when you've had to adapt quickly in a fast-paced environment. Share these experiences to illustrate your ability to handle various situations with ease and professionalism.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team culture and operational standards at The Conduit. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it demonstrates that you're proactive and engaged!
