At a Glance
- Tasks: Support the Hospitality Manager in delivering exceptional customer service and coordinating events.
- Company: Join Compass Group, a leader in hospitality and catering at Northumbria University.
- Benefits: Enjoy free gym membership, meals, discounts, and career development opportunities.
- Other info: Fast-paced environment with opportunities for growth and a focus on diversity.
- Why this job: Be part of a dynamic team creating memorable experiences for students and staff.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 27900 - 34100 £ per year.
Compass Group is a world leader in providing great food and exceptional guest experiences to millions of people across the world every day. We are proud to be the catering partner to Northumbria University, delivering a diverse range of catering, hospitality, conference and events experiences to thousands of students, staff and visitors across the university campus. We’re now looking for an enthusiastic and experienced Assistant Hospitality Manager to join our team and help deliver outstanding hospitality experiences across this busy and varied university environment.
What we can offer
- Free gym membership at the university's state-of-the-art sports centre
- Free meals during your shift
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts at Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbusters
- Receive Wow Points every time you spend and use them on a wide range of brands
- Free wellness, mindfulness and exercise classes
- Share all discounts and offers with your friends and family
A bit about the role…
As an Assistant Hospitality Manager, you’ll support the Hospitality Manager in delivering exceptional customer service and outstanding hospitality across a busy university campus. You’ll play a key role in the day-to-day operation of the hospitality and events service, helping to coordinate everything from conferences and formal dinners to lunches, drinks receptions and large-scale university events. You’ll be responsible for:
- Supporting the daily delivery of hospitality across a large university campus
- Overseeing and coordinating large events, including dinners, conferences, lunches and drinks receptions
- Ensuring events and hospitality services are delivered on time and to agreed client requirements
- Working to deadlines while maintaining consistently high standards
- Planning the logistics and operational requirements of large-scale events
- Organising daily bookings and ensuring services are delivered as scheduled
- Working alongside the Hospitality Manager on administration, event bookings and staff rotas
- Coordinating permanent and casual hospitality team members
- Leading by example and providing hands-on support during events
- Supporting the training and development of hospitality staff through on-the-job coaching
- Ensuring high standards of food safety and hygiene are maintained at all times
- Supporting the Hospitality Manager with Health & Safety training and compliance
- Completing daily stock ordering and assisting with stock control
- Conducting stock takes when required and uploading information to Foodbuy Online
- Assisting with payroll and timesheet administration
- Supporting the creation of allergen menus for events using The Source
- Building strong relationships with clients, customers and colleagues
- Supporting the wider hospitality management team to deliver an exceptional guest experience
A bit about you…
We’re looking for someone who thrives in a busy environment and genuinely enjoys creating memorable experiences for customers and clients. You’ll be a confident, hands-on team leader who is comfortable managing multiple priorities and ensuring everything runs smoothly, even when the pressure is on. You’ll bring:
- Previous experience in hospitality, events, catering or a similar customer-focused environment
- Experience of delivering a variety of events, including dinners, conferences, lunches and drinks receptions
- Experience leading and supporting a team
- Excellent organisational skills and a strong eye for detail
- A genuine passion for delivering outstanding customer service
- Excellent communication and interpersonal skills
- A positive attitude and plenty of personality
- The ability to multitask and remain calm under pressure
- A proactive, flexible and hands-on approach
- The confidence to build strong relationships with clients, customers and colleagues
- A commitment to high standards of food safety, Health & Safety and operational excellence
Most importantly, you’ll be a real team player who leads by example, takes pride in what they do and enjoys being part of a fast-paced hospitality and events environment. If you’re passionate about hospitality, love creating great customer experiences and are ready to take the next step in your management career, we’d love to hear from you.
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Hospitality Assistant Manager employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
