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- Tasks: Be the face of our business, delivering exceptional customer service and ensuring guest satisfaction.
- Company: Join Chartwells, a leader in hospitality, committed to celebrating individuality and investing in its people.
- Benefits: Enjoy competitive pay, great perks, and opportunities for learning and development.
- Why this job: Work in a passionate team, thrive in a fast-paced environment, and grow your career with us.
- Qualifications: Passion for service, excellent communication skills, and ability to work under pressure are essential.
- Other info: Contracted for 44 weeks per year, with shifts across 5 out of 7 days.
The predicted salary is between 24000 - 36000 £ per year.
We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a full time basis, contracted to 37.5 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.
Here's an idea of what your shift patterns will be: 5 out of 7 days. Please note: This role is contracted to 44 weeks per year.
As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your key responsibilities will include:
- Greeting and looking after our guests so they go home delighted
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the menu and making recommendations to our guests
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Hospitality Assistant will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Hospitality Assistant - Bedford employer: Chartwells - Independent
Contact Detail:
Chartwells - Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant - Bedford
✨Tip Number 1
Familiarise yourself with the Chartwells brand and their values. Understanding their commitment to exceptional customer service and food quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, as being an excellent team player is crucial for this role. Engage in conversations with friends or family about customer service scenarios to build your confidence.
✨Tip Number 3
Showcase your passion for hospitality by sharing relevant experiences during your interactions with us. Whether it's a previous job or a volunteer role, highlight how you went above and beyond for customers.
✨Tip Number 4
Be prepared to discuss how you handle pressure in a fast-paced environment. Think of specific examples where you've successfully managed stress while maintaining excellent service.
We think you need these skills to ace Hospitality Assistant - Bedford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hospitality Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've delivered outstanding service in previous roles.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service. Use bullet points to clearly outline your achievements and responsibilities in past roles, focusing on teamwork and communication skills.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Chartwells - Independent
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a delightful experience for guests.
✨Know the Menu Inside Out
Familiarise yourself with the menu and any special offerings before the interview. Being able to discuss the dishes confidently and make recommendations will demonstrate your commitment to providing a personalised experience for customers.
✨Emphasise Teamwork and Communication Skills
Highlight your ability to work well in a team and communicate effectively. Share specific instances where you collaborated with colleagues to achieve a common goal, as teamwork is crucial in a fast-paced hospitality environment.
✨Demonstrate Your Ability to Handle Pressure
Prepare to discuss situations where you've successfully managed stress or high-pressure scenarios. This role requires the ability to stay calm and efficient, so showcasing your resilience will be key to impressing the interviewers.
