At a Glance
- Tasks: Lead operations for matchdays and events, ensuring exceptional guest experiences.
- Company: Join Levy UK & Ireland, part of the world's largest catering company.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Be part of a diverse team creating unforgettable experiences in hospitality.
- Why this job: Make an impact in a vibrant hospitality environment with a focus on innovation.
- Qualifications: Leadership experience in high-volume venues and a passion for team development.
The predicted salary is between 40500 - 49500 £ per year.
Head of Operations - Harlequins FC, Twickenham Full-Time / Permanent
£45,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for a confident Head of Operations to support the General Manager in taking day-to-day accountability for food, beverage and guest experience at The Stoop, ensuring standards reflect Harlequins' identity, the energy of rugby matchdays and Levy's ambition for iconic venues.
This is a visible, hands-on leadership role requiring structure, pace, commercial discipline and the ability to align Levy teams, Harlequins stakeholders, internal support teams, third-party partners, suppliers and agency teams.
Success will be measured through service consistency, guest feedback, spend per head, margin protection, compliance and the creation of a high-performing team culture.
We are Levy
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London, we bring experiences to life with passion and precision.
Our mission is to succeed the right way.
From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
- Head of Operations - The role
- Lead all operational delivery across matchdays, hospitality, retail, conferences, events and partner activations, ensuring exceptional guest experiences.
- Turn business objectives into clear, data-driven operational plans with measurable outcomes and continuous improvement.
- Oversee venue readiness, including staffing, stock, logistics, compliance, food safety, health & safety, and service excellence.
- Coordinate internal teams, suppliers, agency staff and partners to deliver seamless operations across every touchpoint.
- Champion a fan-first culture, using guest feedback and industry trends to enhance service, innovation and venue performance.
- Build strong relationships with clients, stakeholders and partners to deliver successful matchday and non-matchday events.
- Recruit, lead and develop high-performing teams, creating an engaged culture focused on accountability, teamwork and excellence.
- Drive commercial success by optimising labour, costs, revenue, profitability and guest spend across all business streams.
- Use operational and financial insights to improve planning, performance, efficiency and post-event reviews.
- Ensure the highest standards of food quality, cleanliness, compliance, licensing and health & safety while supporting innovation and future venue development.
What we're looking for
- Leadership experience within stadiums, arenas, large venues, or high volume hospitality.
- Strong presence and confidence when engaging with senior stakeholders, clients, and partners.
- Passionate about people, team development, and building a positive culture.
- Strong commercial acumen.
- Energy, charisma, and confidence.
- The ability to switch seamlessly between leadership and hands on teamwork.
- A structured, organised, and adaptable approach.
- A calm nature and ability to work under pressure with resilience in the face of unexpected challenges.
- What you'll get in return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why join us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences ? and shape the future of hospitality.
Head of Operations - Harlequins RFC NEW Levy Posted today £45,000 per year London Operations employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
