At a Glance
- Tasks: Lead digital transformation and create exceptional customer experiences in workplace dining.
- Company: Premium brand redefining dining with a focus on innovation.
- Benefits: Competitive salary, pension scheme, healthcare benefits, and exclusive discounts.
- Other info: Access to wellness classes and career development programmes.
- Why this job: Shape the future of digital dining and drive real change in customer engagement.
- Qualifications: 3-5 years in digital/marketing with leadership experience and a passion for food.
The predicted salary is between 60000 - 60000 £ per year.
Are you a digital innovator with a passion for food, tech, and creating exceptional customer experiences? This is your opportunity to lead digital transformation for a premium brand that’s redefining workplace dining across the region. We are seeking a Head of Digital (contract based) to champion digital strategy across our flagship locations. From app-based ordering and loyalty schemes to cutting-edge marketing campaigns, you'll play a key role in shaping the digital future of our business. You'll bring together technology, marketing, and operations to enhance customer engagement and drive innovation. You’ll be the go-to expert on our platforms, ensuring our digital tools are not just working—but winning. Your mission? Make every digital touchpoint seamless, smart, and seriously engaging!
What you’ll be doing:
- Leading digital operations and marketing across multiple sites and countries
- Drive innovation by strategically mapping customer journeys, gathering feedback from clients, guests and internal teams
- Creating targeted campaigns to boost loyalty, engagement, and sales
- Collaborating with site teams, clients, and stakeholders to deliver best-in-class digital experiences
- Training and empowering teams to make the most of our digital platforms
- Analyse data to understand trends, using insights to drive smarter decision making and continuous improvement
What we’re looking for:
- 3–5 years in digital/marketing, with leadership experience
- A creative thinker who thrives on driving change and innovation
- A confident communicator and strategic planner with a love for food and service
Benefits:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Head of Digital NEW Restaurant Associates Posted today £60,000 per year London Operations employer: Chartwells Independent
Join a forward-thinking company that values innovation and creativity in the heart of London, where you can lead the digital transformation for a premium brand in workplace dining. With a strong focus on employee growth through our Career Pathways and MyLearning programmes, we offer a vibrant work culture that encourages collaboration and empowers you to make a real impact. Enjoy a range of benefits including exclusive travel discounts, healthcare perks, and wellness classes, making this an exceptional place to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital NEW Restaurant Associates Posted today £60,000 per year London Operations
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Chartwells Independent and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Chartwells Independent are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Chartwells Independent on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Chartwells Independent. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Head of Digital NEW Restaurant Associates Posted today £60,000 per year London Operations
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Chartwells Independent. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Chartwells Independent:Show us that you’ve done your homework! In your application, briefly mention what you admire about Chartwells Independent’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Chartwells Independent
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Chartwells Independent will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Chartwells Independent, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
