At a Glance
- Tasks: Lead digital transformation and create exceptional customer experiences in workplace dining.
- Company: Premium brand redefining workplace dining with a focus on innovation.
- Benefits: Pension scheme, healthcare benefits, travel discounts, and wellness classes.
- Other info: Empower teams and enjoy exclusive discounts while growing your career.
- Why this job: Shape the future of digital dining and drive real change in customer engagement.
- Qualifications: 3-5 years in digital/marketing with leadership experience and a passion for food.
The predicted salary is between 60000 - 80000 £ per year.
Are you a digital innovator with a passion for food, tech, and creating exceptional customer experiences? This is your opportunity to lead digital transformation for a premium brand that’s redefining workplace dining across the region. We are seeking a Head of Digital (contract based) to champion digital strategy across our flagship locations. From app-based ordering and loyalty schemes to cutting-edge marketing campaigns, you'll play a key role in shaping the digital future of our business. You'll bring together technology, marketing, and operations to enhance customer engagement and drive innovation. You’ll be the go-to expert on our platforms, ensuring our digital tools are not just working—but winning. Your mission? Make every digital touchpoint seamless, smart, and seriously engaging!
What you’ll be doing:
- Leading digital operations and marketing across multiple sites and countries
- Drive innovation by strategically mapping customer journeys, gathering feedback from clients, guests and internal teams
- Creating targeted campaigns to boost loyalty, engagement, and sales
- Collaborating with site teams, clients, and stakeholders to deliver best-in-class digital experiences
- Training and empowering teams to make the most of our digital platforms
- Analyse data to understand trends, using insights to drive smarter decision making and continuous improvement
What we’re looking for:
- 3–5 years in digital/marketing, with leadership experience
- A creative thinker who thrives on driving change and innovation
- A confident communicator and strategic planner with a love for food and service
Benefits:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Head of Digital employer: Chartwells Independent
Join a forward-thinking company that values innovation and creativity, where as the Head of Digital, you will lead transformative digital strategies in a vibrant workplace dining environment. With a strong focus on employee growth through our Career Pathways and MyLearning programmes, alongside a supportive work culture that promotes wellness and collaboration, this role offers a unique opportunity to make a significant impact while enjoying exclusive benefits like travel discounts and healthcare perks. Embrace the chance to shape the future of digital engagement in a premium brand setting, all while working in a dynamic and rewarding atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Digital role.
✨Tip Number 2
Show off your digital prowess! Create a personal website or portfolio showcasing your past projects and successes in digital marketing. This is your chance to demonstrate how you can drive innovation and enhance customer experiences.
✨Tip Number 3
Prepare for interviews by researching the company’s digital presence. We want you to come in with ideas on how to improve their app-based ordering or loyalty schemes. Show them you’re ready to lead their digital transformation!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Head of Digital
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for food and tech shine through! We want to see how your passion aligns with our mission to redefine workplace dining. Make it personal and engaging!
Tailor Your Experience:Don’t just list your past jobs—show us how your experience in digital and marketing makes you the perfect fit for this role. Highlight specific projects where you've driven innovation or improved customer engagement.
Be Data-Driven:Since we’re all about using insights to drive decisions, include examples of how you've used data to inform your strategies. This will show us that you understand the importance of analytics in shaping digital experiences.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Chartwells Independent
✨Know Your Digital Stuff
Make sure you’re up to speed with the latest digital trends and tools in the food and tech industries. Brush up on app-based ordering systems, loyalty schemes, and any recent marketing campaigns that have caught your eye. This will show your passion and expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Think about times when you drove innovation or improved customer experiences. Be ready to discuss your strategic planning process and how you empower others to excel in their roles.
✨Understand Customer Journeys
Familiarise yourself with mapping customer journeys and gathering feedback. Be prepared to discuss how you would approach enhancing customer engagement through digital platforms. This shows you can think critically about user experience and are ready to make data-driven decisions.
✨Be a Confident Communicator
Practice articulating your ideas clearly and confidently. You’ll need to collaborate with various stakeholders, so demonstrate your communication skills by discussing how you’ve effectively worked with different teams in the past. This will highlight your ability to lead and inspire others.
