At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest services and create memorable experiences.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, subsidised meals, and a contributory pension scheme.
- Other info: Opportunities for personal growth and community support through paid volunteer days.
- Why this job: Make a real impact by nurturing your team and enhancing guest experiences.
- Qualifications: 1 year of Team Leader experience in luxury environments and a passion for service excellence.
The predicted salary is between 38204 - 38204 £ per year.
The Guest Services Team Leader will be responsible for ensuring that all the needs of the client are met and exceeded in a professional and friendly manner. As the face of the business, you will ensure all client needs are met and exceeded while motivating, coaching, and managing your team to deliver high‑quality services. You will take ownership of operational, people, and business responsibilities to support the broader goals of the company and its clients. You will oversee managing and motivating a brilliant team of 8 to continue to deliver high quality services.
Type of contract: Full‑time, Permanent
Hours: 40 per week (Monday‑Friday, shift rota basis between 8 AM – 6 PM)
Salary: £38,204 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, subsidised meals on shift.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Manage and motivate your team, offer guidance, nurture, and support.
- Ensure the core service hours are always covered by the team through effective rota management.
- Oversee the daily reception operations and ensuring a welcoming environment.
- Ensure SOPs are up to date and are being followed.
- Build relationships with key stakeholders.
- Work closely with the client to continue improving the guest experience.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have at least 1 year’s experience as a Team Leader within a corporate, luxury hotel or luxury airline environment.
- Be organised and willing to offer innovative ideas to continue elevating the experience.
- Be proactive and outgoing, willing to build relationships with key stakeholders.
- Have a natural ability to nurture the team, ensuring they are well supported and motivated.
- Be upbeat, professional and an approachable individual with a can‑do attitude.
- Be passionate about delivering exceptional service and contributing positively to the team.
- Be committed to continuous personal and professional development.
About us:
Rapport Guest Services is a multi‑award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Guest Services Team Leader employer: Chartwells Independent
Rapport Guest Services is an exceptional employer that prioritises a people-first culture, offering a vibrant work environment where team members are motivated and supported to excel. With a strong focus on employee growth through continuous learning opportunities, competitive benefits including travel discounts and wellness programmes, and a commitment to community engagement, this role as Guest Services Team Leader provides a rewarding career path in a dynamic and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
