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- Tasks: Welcome guests and create unforgettable experiences in a lively environment.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Embrace variety and make your mark in a dynamic team environment.
- Why this job: Be the friendly face that makes every interaction count and brings positive energy.
- Qualifications: Outgoing personality with a knack for building rapport and thriving in fast-paced settings.
The predicted salary is between 32000 - 32000 £ per year.
Step into a role where your personality truly shines. We’re looking for a Guest Services Host to join a vibrant team of three, supporting a brand‑new client and helping shape an unforgettable front‑of‑house experience from day one. If you’re proactive, approachable, and naturally bubbly, you’ll fit right in. This is your chance to bring fresh energy, warm welcomes, and brilliant ideas to a growing operation. You’ll be the friendly face people look forward to seeing, the go‑to problem solver, and the heartbeat of a service that’s all about connection, positivity, and making every interaction count. If you love people, thrive in lively environments, and enjoy being hands‑on, this is the perfect place to make your mark.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday – Friday; on a shift rota basis between 7 AM – 7 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Welcome and greet guests, ensuring a warm and professional first impression.
- Manage meeting room bookings and support smooth coordination of room usage.
- Assist with event setup, coordination, and on‑the‑day support.
- Provide basic catering services, including preparing and serving tea, coffee, and refreshments.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
- Thrive in a fast‑paced environment with plenty of people interaction.
- Enjoy staying organised and keeping busy, especially on a lively site with frequent events.
- Bring a naturally bubbly, friendly, and approachable personality.
- Stay positive and energised even on the busiest days.
- Embrace variety and love being at the heart of the action.
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
Guest Services Host NEW Rapport Posted today £32,000 per year London Reception/Concierge employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host NEW Rapport Posted today £32,000 per year London Reception/Concierge
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your people skills! Since this role is all about making connections, try role-playing common guest interactions with a friend. This will help you feel more confident and ready to shine during your interview.
✨Tip Number 3
Be prepared to share your ideas! Think about how you can bring fresh energy and positivity to the role. During the interview, don’t hesitate to suggest ways you could enhance the guest experience – they’ll love your proactive attitude!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you’re serious about joining our fantastic team!
We think you need these skills to ace Guest Services Host NEW Rapport Posted today £32,000 per year London Reception/Concierge
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your bubbly and approachable nature shine through in your application. Use a friendly tone and don’t be afraid to share a bit about what makes you unique.
Tailor Your Application: Make sure to align your skills and experiences with the job description. Highlight how your proactive attitude and ability to build rapport can contribute to creating an unforgettable front-of-house experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid fluff and focus on what matters!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Chartwells Independent
✨Show Your Personality
As a Guest Services Host, your personality is key! Be sure to let your bubbly and approachable nature shine through during the interview. Share personal anecdotes that highlight your ability to connect with people and create a warm atmosphere.
✨Know the Company Values
Familiarise yourself with Rapport's values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Prepare examples of how you embody these values in your previous roles, as this will demonstrate your alignment with their culture.
✨Prepare for Scenario Questions
Expect questions about handling various guest situations. Think of specific instances where you’ve successfully managed challenges or created memorable experiences for guests. This will showcase your problem-solving skills and proactive attitude.
✨Ask Engaging Questions
At the end of the interview, ask thoughtful questions about the team dynamics, upcoming events, or how they celebrate excellence within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.